About the role
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
We're looking for a Business Analyst who is passionate about solving complex business challenges and driving meaningful improvements across processes, platforms, and products
In this role, you'll work closely with stakeholders across multiple business areas, translating business needs into practical solutions that enhance operational efficiency and customer outcomes. You'll play a key role in shaping technology initiatives, supporting product development, and building robust business cases that deliver measurable value.
If you enjoy collaborating with diverse teams, analysing opportunities, and influencing positive change, this is an exciting opportunity to make a real impact.
Day in the life
- Gather and document business requirements and translate them into functional specifications
- Identifying and evaluating business improvement opportunities to drive operational efficiency and business performance
- Conduct stakeholder interviews to identify business needs, challenges, and improvement opportunities
- Collaborate with business and technical teams to ensure project objectives align with strategic goals
- Facilitate communication between stakeholders, engineers, solution architects, and testing teams
- Conduct business process reviews, gap analyses, and recommend process improvement initiatives
- Participate in user acceptance testing and ensure solutions meet documented business requirements
- Analyse operational, system, and performance data to identify trends and opportunities for improvement
- Create and maintain high-quality system documentation, reporting, training materials, and product requirement documents
You'll thrive in the role, if you have
- 5+ years' experience in a Business Analyst role or similar position
- Experience gathering requirements and translating business needs into actionable solutions
- Strong analytical and problem-solving skills with a data-driven approach
- Proven working knowledge of business process improvement methodologies
- Understanding of software development lifecycle methodologies
- Business Analyst qualification preferred
What you will enjoy
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
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