About the role
Campus
OSU-Stillwater
Contact Name & Email
Tonishia Van Pelt, tonishia.van_pelt@okstate.edu
Work Schedule
This is a full-time position with a schedule determined by the unit’s hours of operation, which may include weekends.
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$45,000 - $57,200
Salary
Special Instructions to Applicants
For full consideration, please include a resume, cover letter and contact information for three professional references.
About this Position
Responsible for the leadership and oversight of a high-volume food court operation and additional off-site location(s), if necessary. This position provides direction to improve operational processes for self-branded locations, ensures adherence to standards for franchise-branded concepts, and fosters a strong customer service culture. The Assistant Manager plays a key role in building sales, managing controllable costs, developing and training staff, and maintaining a positive, efficient, and customer-focused work environment. This position requires strong customer service skills and a solid background in food retail operations.
Excellent communication, organizational, and presentation skills are required. The position also demands attention to detail, initiative, problem-solving ability, and strong leadership skills. The Assistant Manager must be self-motivated, demonstrate a high level of professionalism, and possess excellent staff training and development skills. A strong background in food retail management and customer service is essential.
The Assistant Manager may perform full management duties in the absence of the Unit Manager. Depending on departmental needs, this position will be required to work weekends and late nights as dictated by the operating hours of assigned food concepts. The role also requires the ability to stand for extended periods up to 8–12 hours per day depending on scheduling and operational demands.
Required Qualifications
- High School/GED (degree must be conferred on or before agreed upon start date)
- Two years of related work experience. Post-secondary education may be substituted for years of experience
Certifications, Registrations, and/or Licenses
Valid Drivers License required before hire. Food Handler's Permit/Serve Safe Certification required after hire.
Skills, Proficiencies, and/or Knowledge
Ability to lift-up to 50lbs. depending on operational demands
Excellent computer skills in Microsoft Word and Excel
Excellent written and verbal communication skills
Ability to work with a variety of clientele and to supervise many levels of staff with varying expertise
Position requires friendly, pleasant disposition, positive attitude, enjoy working with people and staff, and the ability to enforce policies and procedures.
Passion for customer service excellence
Demonstrate good leadership skills
Experience with computerized inventory systems and point of sales cash operations.
Preferred Qualifications
- Bachelor's Hotel/Restaurant or a related field
- Six years’ experience in retail food establishments with at least two of those years in a supervisory role. Must be able to demonstrate outstanding Customer Service, an appreciation of quality and attention to detail as it relates to preparation and presentation. Must have the ability to work effectively with minimal supervision. A Bachelor's degree may be substituted for four years of related experience.