About the role
Building a More Resilient World
When things go wrong, insurance has one job: get people and businesses back on their feet. Too often, it doesn't. At ClaimSorted, we're changing that, and building a more resilient world where people and businesses have the confidence to go after bigger opportunities.
We're creating the company that will define how claims are handled for the next generation. The world's largest insurers and Fortune 500 companies already trust us to handle their claims and manage their risk.
And we're moving fast. We grew 10x in the past year, raised one of the largest InsurTech rounds of its kind, and are backed by Y Combinator, Atomico and Eurazeo. We ship, learn and improve every week, never settling for "how it's always been done."
We're just getting started. There's never been a better time to join.
About the Role
You will own the full customer relationship: onboarding, go-live, retention, renewals, expansion, and work directly with the CEO as the customer’s internal quarterback at ClaimSorted.
- Lead onboarding and delivery: build the plan, drive the timeline, and ensure a clean go-live
- Coordinate Ops, Claims, and Product to unblock issues fast and keep clients confident
- Run the account rhythm: success plans, SLAs, escalation paths, and exec updates
- Spot risk early, de-escalate issues, and earn renewals and references
- Find and close expansion opportunities (new programs, regions, lines, volume)
- Turn what works into repeatable playbooks, templates, and routines
We love working together in the office, so this is a full-time, office-based role in our London office. We’re a high-intensity team because we believe great outcomes come from doing the work well.
Who You Are
We care more about hunger and grit than years on a CV. You might be a management consultant who’s seen insurance pain points firsthand, or a top-performing Account Manager ready for something bigger.
- Based in or willing to relocate to London
- Work authorisation in the UK without need of sponsorship
- Commercially minded with the ability to map value and close expansions
- Strong relationship builder who earns trust across stakeholders and stays calm under pressure
- 2+ years in Account Management, Customer Success, sales, or insurance/InsurTech(a plus)
- Knowledge of the insurance industry or TPA operations (a plus)
Our Values
Move Fast – Act decisively, iterate quickly, optimize for momentum.
Always Overdeliver – We exceed expectations in everything we do.
Think Customer-First, Always – The customer experience drives every decision.
Challenge the Status Quo – We innovate relentlessly and never settle for 'good enough.'
Say It How It Is – Transparency and direct communication build trust.
Compensation & Benefits
- Competitive salary beyond the industry standard
- Quarterly performance bonus: up to 15% of quarterly salary
- Generous, transparent equity participation
- 28 days annual leave plus bank holidays
- 30 days of remote work annually
- Private medical insurance
- Pension contributions
- Company offsites
- Accelerated promotion track in a high-growth environment