About the role
Job Overview
The Account Management Associate is responsible for building and maintaining strong relationships with assigned clients, ensuring high levels of customer satisfaction and service delivery. This role serves as the primary point of contact for clients, focusing on account retention, revenue growth, and identifying opportunities to expand business through Ninja Van’s suite of services.
Key Responsibilities
1. Account Management
- Act as the main point of contact for assigned clients
- Manage and resolve client issues and escalations promptly and effectively
- Drive revenue growth through upselling and cross-selling opportunities
- Conduct Monthly and Quarterly Business Reviews with clients
2. Stakeholder Management
- Build strong, long-term relationships with key client accounts
- Collaborate closely with internal teams to resolve operational issues
- Ensure seamless communication between clients and internal stakeholders
3. Data Collection & Analysis
- Prepare and present performance reports and shipping data to clients
- Monitor service performance and ensure adherence to service standards
- Analyse trends and identify improvement opportunities
4. New Business & Product Development
- Support the identification and development of new business opportunities
- Propose enhancements or new solutions based on client needs
- Collaborate with the Account Management Manager on strategic initiatives
Key Requirements
- 2 years of experience in account management or a client-facing role
- Strong interpersonal and communication skills
- Good presentation and negotiation abilities with the ability tomultitask and thrive in a fast-paced environment
- Diploma in any field (Degree preferred)
- Strong business acumen with a focus on profitability
- Relationship-building skills across all stakeholder levels
- Adaptability in a dynamic and evolving work environment
- Proficient in English (spoken and written)
- Additional language is an advantage