About the role
Access Control Technician
Yrs of exp: minimum of 3+ years
Responsibilities
- ACS/CCTV break/fix support, including troubleshooting controllers, readers, locks, door hardware, cameras, network connectivity, power, and related field devices.
- Small Moves, Adds, and Changes (MAC) such as reader/camera replacements, device relocations, hardware changes, and other minor system modifications.
- Emergency and P0 response for critical physical security system outages or failures.
- Performing onsite troubleshooting and validation before escalating issues to integrators, manufacturers, IT, or other support teams.
- Supporting system testing, commissioning, and post-installation validation.
- Identifying recurring hardware or infrastructure issues and escalating larger systemic problems to the Corporate Security Systems team.
- Coordinating with cross-functional partners including IT, Real Estate & Workplace (REW), and Design & Construction (D&C) when work involves network infrastructure, power, construction, doors, locks, or other building systems.
- Supporting preventative maintenance and proactively identifying offline, degraded, or failing ACS/CCTV equipment before it results in a larger outage or user-facing issue.