Customer success jobs in Japan

• F

  Support Agent - Japan

  3 weeks ago

  FeverUp · Tokyo, Japan

  Part-timeCustomer success & support

  We’re Fever, the world’s leading tech platform for culture and live entertainment.

• SI

  Customer Success Manager (Japan)

  3 weeks ago

  STACK Infrastructure APAC · Osaka, Kansai, Japan

  On-siteFull-timeCustomer success & support

  STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK combines deep development expertise, flexible capital, and operational…

• G

  Customer Success Architect, Japan

  3 weeks ago

  GitLab · Japan

  RemoteLead / staffCustomer success & support

  As a Customer Success Architect, you'll serve as a trusted strategic advisor and technical authority to some of GitLab's most complex and high-value Enterprise and Government customers across Japan. In this role, you will be driving and shaping how our largest customers adopt…

• RM

  Director, Customer Experience, Japan

  3 weeks ago

  Revolution Medicines · Tokyo, Japan

  DirectorCustomer success & support

  The Director, Customer Experience is a strategic leader within Commercial Excellence, responsible for designing and optimizing the overall customer engagementstrategy in Japan.

• TI

  Customer Success Manager

  3 weeks ago

  Tenable, Inc. · Tokyo, Japan

  Mid levelCustomer success & support

  Tenable has an immediate need for a Customer Success Manager who will be responsible for establishing and driving sales activities for our software products within a designated geography.

• M

  Customer Success Manager

  3 weeks ago

  MongoDB · Tokyo, Japan

  HybridFull-timeMid levelCustomer success & support

  As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the…

• N

  Technical Account Manager

  4 weeks ago

  Netskope · Japan

  SeniorCustomer success & support

  Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.

• L

  Customer Service Associate

  4 weeks ago

  Lalamove · Tokyo, Japan

  On-siteFull-timeEntry levelCustomer success & support

  Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform that redefines logistics through technology. Driven by our mission to "empower local communities by making delivery fast and affordable," we are a global unicorn operating across markets in Asia, Latin…

• D

  Customer Success Manager — Japan

  4 weeks ago

  Dropbox · Japan

  RemoteFull-timeMid levelCustomer success & support

  As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue…

• A

  Customer Success Manager - Named Accounts

  5 weeks ago

  Asana · Tokyo, Japan

  HybridSeniorCustomer success & support

  Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering…

• C

  AI Deployment Manager - Japan

  5 weeks ago

  Cursor · Japan

  RemoteFull-timeCustomer success & support

  As an AI Deployment Manager (ADM) at SpaceXSI, you’ll own the post-sale journey for a portfolio of enterprise customers, driving adoption, retention, and expansion. You’ll help organizations successfully roll out Grok, Grok Build (Cursor), Grok Bot, and Grok APIs and evolve how…

• N

  Senior AI Solution Strategist

  6 weeks ago

  NICE · Japan

  RemoteFull-timeSeniorCustomer success & support

  At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a…

• A

  Business Support Manager

  6 weeks ago

  adjoe · Tokyo, Japan

  HybridFull-timeManagerCustomer success & support

  Office & Facility Operations: Manage day-to-day Tokyo office administration, vendor relationships, and inventory. Execute local procurement and IT asset ordering (e.g., laptops) to achieve availability and operational cost efficiencies.; Local HR Administration & Employee…

• A

  Regional Customer Service Manager (Based in Yokohama)

  6 weeks ago

  Agoda · Yokohama, Japan

  ManagerCustomer success & support

  Lead diverse teams across markets with unique requirements, regulations, and practices.; Continually strive to exceed partners' expectations.; Guide your team through frequent changes in technology, processes, and business priorities.; Connect with your team through regular…

• S

  Customer Success Manager, Japan

  7 weeks ago

  Sayari · Japan

  Customer success & support

  The Customer Success Managers (CSM) help Sayari’s existing clients effectively leverage Sayari solutions and deepen our relationships within client organizations. The CSM plays a vital role in ensuring that our customer fully realizes a return on their investment in Sayari…

• C

  Technical Account Manager Architect - Japan

  7 weeks ago

  ClickHouse · Japan

  RemoteFull-timeLead / staffFrom $500.00 a monthCustomer success & support

  Run a regular cadence with 4 to 8 strategic accounts (weekly, fortnightly or monthly, depending on the project), plus quarterly health checks and business reviews, on site where it helps; Lead onboarding, where the decisions that are hardest to reverse get made: schema and data…

• K

  Customer Success Manager (Tech Touch & SMB)

  7 weeks ago

  KnowBe4 · Tokyo, Japan

  Customer success & support

  Forge relationships with new customers, including management and executive stakeholders, and understand their objectives; From a consultative approach, develop a strategy and plan for achieving customer objectives; Leverage KnowBe4 assessments; Manage the steps of the…

• KS

  Customer Success Manager, APAC

  7 weeks ago

  Keeper Security · Tokyo Prefecture, Japan

  On-siteFull-timeCustomer success & support

  Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their…

• N

  Client Support Analyst (APAC)

  7 weeks ago

  Numerix · Hong Kong +2

  HybridEntry levelCustomer success & support

  Since our founding in 1996, Numerix has been at the vanguard of financial technology, providing quantitative analytics and software that redefine pricing and risk management across the financial markets. Through recent strategic acquisitions, Numerix has further strengthened…

• A

  Renewals Manager

  7 weeks ago

  Asana · Tokyo, Japan

  HybridMid levelCustomer success & support

  As a member of our growing Renewals team, you will be instrumental in defining, testing, and scaling a renewals model that balances high-volume scale with top-down positioning across the Japan market. Based in our Tokyo office, you will partner closely with customers and…

Updated 07 Nov 2026 10:21 UTC from the OptiTalent job library.