About the role
TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada.
TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla.
Wellness Associates/Delivery Drivers are responsible for executing that same high level of customer service and compassionate care outside our dispensary walls as our retail staff provide within our stores. Delivery Team Members must love navigating the busy streets of the Berkeley Area while representing The Apothecarium in a professional manner.
Essential Job Duties and Responsibilities
- Drive and deliver products from The Apothecarium to customers in the Bay Area
- Obey all local, state and federal traffic and driving laws
- Adhere to routing guidelines and parameters to deliver according to schedule
- Address and resolve customer complaints; escalate service issues in an expedient manner
- Obtain payment for product by accepting cash or debit cards
- Assist in opening and closing delivery order processing areas daily
- Process, package and label orders in preparation for delivery
- Maintain delivery manifests and required Bureau of Cannabis Control documentation
- Provide excellent customer service
- Maintain accurate delivery documentation
- Assist with the cleaning, maintenance, and upkeep of delivery dispatch location
- Maintain iOS devices and other necessary hardware
- Communicate professionally and regularly with dispatch location Team Members and Delivery Manager
- Facilitate communication to our delivery members via iOS devices
- Maintain strict confidentiality with customer information
Basic Qualifications
- Prior delivery experience (1 year)
- Prior customer service experience (1 year)
- Must be at least 21 years old
- Valid California Driver’s License and clean driving record
- Working delivery automobile with insurance and valid registration
- Must be able to pass a criminal background check
- Must be authorized to live and work in the U.S
Preferred Qualifications
- Previous delivery experience in SF highly desirable
- Experience working in the cannabis industry highly desirable
- Experience working in retail & customer service experience highly desirable
Experience working in the health & wellness industry highly desirable
Why TerrAscend?
Join a growing, fast-paced organization where your work makes an impact. At TerrAscend, you'll have opportunities to grow your career, collaborate with talented teams, and help shape what's next as our business continues to evolve.
What We Offer
- Health & Wellness — Comprehensive medical, dental, and vision coverage for eligible team members.
- Plan for Your Future — 401(k) savings opportunities to help support your financial goals.
- Time to Recharge — Paid time off and company holidays for eligible team members.
- Grow Your Career — Learning, development, and opportunities to build your career across a growing organization.
- Employee Perks — Team member discounts and additional programs designed to recognize and support our people.
- Support When You Need It — Resources and programs focused on your overall well-being.
Benefits and eligibility may vary based on employment status, location, and other applicable factors.
Background Check Requirement
As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.
Working Conditions
This position may require the ability to perform essential functions that include, but are not limited to, standing, walking, bending, reaching, and lifting. Team members may need to lift and move items, e.g., product packages, display cases, cash registers, or inventory boxes, weighing up to 50 pounds, with or without reasonable accommodation.
The role may also require visual abilities to accurately handle transactions, verify product information, and maintain inventory, as well as manual dexterity for handling cash, operating point-of-sale systems, and organizing products. Employees may be required to remain on their feet for extended periods and perform repetitive hand or arm movements with or without reasonable accommodation.
EEO Statement
TerrAscend is an equal opportunity employer. At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. In accordance with applicable law, we prohibit discrimination based on sex, race, color, religion, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, veteran status, or any other consideration protected by federal, state or local laws.
Disclaimer
This job description is not an employment agreement or contract. The Company has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.
TerrAscend participates in E-Verify.
Please review the E-Verify Participation Notice and Right to Work Notice, available in English and Spanish.
E-Verify Participation Notice:
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
Right to Work Notice:
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf
Statement on External Recruiting Agencies
TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.