About the role
Watch Specialist
Reports to: Shop Manager
Job Description
- Promotes a variety of watches and timepieces to guests.
- Provides advice to guests relating to the onboard watch product range.
- Meets and exceeds sales target objectives consistently through expert and proven consultative selling skills.
- Ensures that presentation of products is visually appealing and merchandised in a manner that maximizes sales.
- Informs guests of special offers, new products and promotions.
- Assist guests to find the goods and products they are looking for.
- Handles guests’ complaints and queries.
- Processes payments.
- Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines.
- Conduct cycle counts, SKU checks and inventory preparation.
- Monitors stock levels and properly replenishes in a timely manner.
- Be accountable for ensuring that there is an optimal supply of products and recommend additional inventory when necessary; especially of products that have been identified as “best sellers”.
- Assists with stock control and inventory management, including receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection.
- Reports discrepancies and problems to the supervisor.
- Keeps the store tidy and clean, this includes hovering and mopping.
- Keeps up to date with special promotions and putting up displays.
- Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization.
- Prepares to multitask and take on additional duties as needed (including vessel safety duties).
Profile
- Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required.
- High School graduation certificate.
- At least 2 years’ experience in the Watch Specialist position in a fast pace retail environment.
- Previous shipboard retail experience highly preferred.
- Strong customer service, communication and negotiation skills.
- Knowledge of products and inventory techniques.
- Ability to stand for extended periods of time and move boxes weighing up to 50lbs.
Length of contract
6 Months on/ 2 Months off