About the role
VP of Pharmacy Operations
Location: Hebron, KY (On-site with up to 10% travel)
Position Type: Full-Time
Role Summary
The VP of Pharmacy Operations leads and oversees multi-site pharmacy operations, driving clinical excellence, regulatory compliance, and operational efficiency. Headquartered in Hebron, KY, this executive leadership role directly manages local operations while exercising operational oversight over remote closed-door and mail-order facility sites in Ohio and Arizona.
The ideal candidate brings extensive expertise in closed-door pharmacy workflows, mail-order operations, and collaborative manufacturer/patient hub services.
Key Responsibilities
- Multi-Site Leadership: Direct operational oversight of the primary Hebron, KY facility alongside remote supervision of sites in Ohio and Arizona.
- Mail-Order & Closed-Door Operations: Optimize order fulfillment, dispensing accuracy, inventory management, and logistics tailored to closed-door and mail-service environments.
- Hub & Client Operations: Partner closely with manufacturer hub programs, patient support services, and third-party logistics (3PL) partners to streamline benefit investigation, prior authorizations, and patient onboarding.
- Compliance & Partner Collaboration: Collaborate directly with local Pharmacists-in-Charge (PICs) and Quality Assurance teams to ensure operational workflows strictly comply with Board of Pharmacy, FDA, and DEA regulations.
- KPI & Financial Management: Direct operational budgets, labor planning, carrier cost controls, and fulfillment metrics (units per hour, cost per shipment, accuracy rates). Utilize data-driven insights to establish and monitor key performance indicators (KPIs), continuous improvement programs, and error-prevention protocols across all facilities.
- Travel Requirement: Quarterly to inspect remote operations in Ohio and Arizona, build team alignment, and meet key hub/client stakeholders.
Qualifications
Education
- Track 1 (Pharmacy): Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy (RPh) from an accredited institution.
- Track 2 (Operations/Supply Chain): Bachelor’s degree in Operations Management, Supply Chain, Logistics, Business Administration, or a related field. Candidates possessing either qualification track are eligible.
Experience
- 7+ years of experience in high-volume warehouse management, distribution, 3PL, or mail-order operations, with 3+ years in multi-site operational leadership.
- Experience in healthcare is preferred.
Domain Knowledge
- Experience in closed-door distribution, pharma/healthcare logistics, regulated supply chain, or collaborative hub models is preferred.
- The ideal candidate understands matrixed organizational structures, strict regulatory environments, and high-throughput fulfillment.
Technical Skills
- Expertise with WMS/ERP platforms, fulfillment automation, labor optimization tools, and carrier management systems.
- Strong proficiency in data analysis, reporting tools (e.g., Excel, Tableau, or WMS-native dashboards), and the ability to leverage metrics to drive strategic operational decisions.
Benefits
- Ground floor opportunity with one of the fastest-growing startups in health-tech
- Hybrid working environment
- Competitive compensation (commensurate with experience)
- Full benefits (medical, dental, vision).
- 401(k) contribution opportunity.
Phil Inc. is an equal-opportunity employer.