About the role
Felton Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this role you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation
- Compensation: $22 - $26 per hour, for each hour worked
- This is a part-time position with 8-hour shifts scheduled on Wednesday, Friday, and Saturday.
Full-time Benefits Package*
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Proficiency in the following skills:
- Ability to manage a multi-line phone system while assisting in-person clients
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Exceptional verbal and written communication skills
- Strong organizational and time management skills
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Why choose Felton Veterinary Hospital?
Felton Veterinary Hospital is a close-knit, community-focused practice serving pets and their families throughout the Santa Cruz Mountains and surrounding communities. Our team includes three full-time veterinarians, three part-time veterinarians, and a dedicated nursing team, including four RVTs, who provide compassionate, high-quality care for dogs, cats, and a wide variety of exotic pets, including birds, reptiles, rabbits, rodents, and ferrets.
We offer comprehensive general practice services including preventive care, dentistry, soft-tissue surgery, emergency care, and advanced diagnostics. Our hospital is equipped with an in-house IDEXX laboratory, digital radiology, and ultrasound. We also offer acupuncture and laser therapy as part of our integrative approach to patient care. Limited boarding is available for a small number of patients in a clean, safe, and low-stress environment.
Our doctors and support team take pride in creating a welcoming, comfortable environment while building lasting relationships with pets and the people who love them.
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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Pay Range
$22—$26 USD
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
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