About the role
WHO WE ARE
Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
Level99 Paramus - Garden State Plaza, NJ - coming soon!
As the Venue Technician Manager, you own the technical health of the Venue, from the Challenges to facilities. You are in the Challenges every shift, running inspections, performing preventative maintenance and troubleshooting repairs alongside your Team. You lead and develop the Venue Techs, hold the standard on repair quality and inspection compliance and own the safety programs that protect Guests and Team Members.
If you want to lead a technical Team without leaving the work behind, this role is for you.
RESPONSIBILITIES
- Work in the Challenges daily, performing inspections, preventative maintenance, repairs and live troubleshooting alongside the Team
- Own inspection compliance across every Challenge, including documentation, corrective action and audit readiness
- Own overall Venue maintenance and repair, including building systems and compliance inspections for fire, life safety, electrical and mechanical
- Coach, train and develop the Venue Tech Team on technical growth and day-to-day execution standards, and manage performance through evaluations, feedback and accountability
- Own Venue Tech hiring and scheduling to support business demand, inspection completion, preventative maintenance and repair priorities
- Own work order management, escalation and resolution follow-through across the Venue
MUST-HAVE SKILLS
- Minimum 3 year leading a technical, maintenance or facilities Team
- Proven ability to lead, coach and hold a technical Team accountable to standards
- Strong hands-on troubleshooting skills and safe, competent use of common hand and power tools
- Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
- Ability to work ten hour-plus shifts, stand and walk for extended periods, climb stairs and ladders and lift up to 50 lbs
- Ability to triage and prioritize competing issues based on safety, Player impact and urgency
- A positive, joyful, upbeat and energetic attitude
OTHER DESIRABLE SKILLS & EXPERIENCE
- Low-voltage wiring, electro-mechanical repair, or electrical troubleshooting
- PLCs, microcontrollers, sensors, or other controls and automation systems
- PC, network, or AV systems troubleshooting
- Carpentry, fabrication, or work with wood, metal, and plastics
- Scenic painting, surfacing, or refinishing
- Theatrical lighting, DMX, sound, or show control systems
- Rigging inspection and maintenance
- General facility maintenance including plumbing and HVAC
- Experience in entertainment, attractions, theme parks, escape rooms, theatre, or live events
- Relevant Education: B.S. in Production, Design, Theatre Tech, Engineering, or other related degree
- OSHA/CPR/AED/First Aid Certified
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
- Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
- Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
- Are just a little bit obsessive about getting the details right the first time
- Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.