OptiTalent · Job Finder
Customer success jobs in United States
17 open roles read nightly from companies’ own hiring pages. Each one links to the original ad.
1–17 of 17 jobs
Enterprise Customer Success Manager
2 days agoHarvey · Chicago, Illinois, United States
HybridFull-time$160K – $185K a yearCustomer success & supportAs an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also…
Harvey · New York, United States
HybridFull-time$180K – $210K a yearCustomer success & supportAs a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our…
Majors Customer Success Manager
3 days agoHarvey · San Francisco, California, United States
HybridFull-time$180K – $210K a yearCustomer success & supportAs a Majors Customer Success Manager, you’ll lead AI implementation, adoption and change management for Harvey’s largest customers, including leading law firms, Fortune 500 companies and asset managers. You’ll work directly with senior leaders and practicing lawyers to identify…
Harvey · New York, United States
HybridFull-time$230K – $250K a yearCustomer success & supportHarvey is hiring a Customer Success Leader to manage and develop a team of experienced CSMs supporting our strategic asset management accounts. These partnerships span legal teams, business functions and regions, requiring an understanding of how asset managers operate and how…
Customer Success Leader, Majors
11 days agoHarvey · New York, United States
HybridFull-time$230K – $250K a yearCustomer success & supportHarvey is hiring a Customer Success Leader to manage and develop a team of experienced CSMs supporting our strategic law firm accounts. These partnerships span offices, practice groups and regions, requiring an understanding of how firms operate, make decisions and deliver…
CX Knowledge Specialist
2 weeks agoHarvey · New York, United States
Full-timeSenior$88K – $132K a yearCustomer success & supportHarvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know. Today that knowledge lives across fragmented surfaces, and the gap between what's shipped and what's documented shows up directly in…
Harvey · San Francisco, California, United States
HybridFull-timeManager$140K – $180K a yearCustomer success & supportWe’re hiring a Manager, Learning & Certification Architecture to define how customers learn Harvey and to build the system that produces that learning at scale. You’ll own the learning and certification strategy across Harvey Academy, the Help Center and in-product education:…
Program Manager, Customer Engagement
2 weeks agoHarvey · New York, United States
Full-timeSenior$136K – $187K a yearCustomer success & supportHarvey is seeking a highly resourceful, detail-oriented, and execution-focused Program Manager to drive a broad portfolio of Customer Engagement initiatives spanning events, executive engagement, loyalty programs, and strategic projects.
Harvey · New York, United States +4
HybridFull-time$125K – $145K a yearCustomer success & supportAs a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams. This position is pivotal in ensuring our clients not only adopt but also derive maximum…
Manager, CX Knowledge & Enablement
3 weeks agoHarvey · San Francisco, California, United States +2
HybridFull-timeManager$144K – $216K a yearCustomer success & supportHarvey is building a world-class support function, and the pace at which our product evolves means enablement is the infrastructure our customer experience runs on. We're looking for a Manager of CX Knowledge & Enablement to build that infrastructure and lead the team that owns…
Global CX Workforce Manager
4 weeks agoHarvey · United States +4
HybridFull-timeSenior$120.9K – $181.3K a yearCustomer success & supportHarvey’s Customer Experience team provides 24/7 support across AMER, EMEA, and APAC. As Harvey expands across customer segments and regions, the volume, location, and nature of that work will continue to change. At the same time, we are reshaping how much capacity we need and…
Technical CX Specialist
7 weeks agoHarvey · United States +1
RemoteFull-timeMid level$88K – $132K a yearCustomer success & supportAs a Technical Customer Experience (CX) Specialist, you will be the frontline support within the global support team, reporting to the CX Manager. Your role is crucial in providing empathetic and efficient support to our customers. We are seeking someone who loves…
Senior Technical CX Specialist
8 weeks agoHarvey · San Francisco, California, United States
HybridFull-timeSenior$112K – $168K a yearCustomer success & supportThe Senior Technical Customer Experience (CX) Specialist is a highly experienced individual contributor role designed for support operators who thrive in complexity and ambiguity. This role serves as the team’s primary escalation point for the most complex, technical, or…
Manager, Customer Experience
2 months agoHarvey · San Francisco, California, United States
HybridFull-timeManager$144K – $216K a yearCustomer success & supportHarvey is looking for a Customer Experience (CX) Manager to lead a high-performing support team serving lawyers and professional services teams. Our customers hold their own work to a high standard of accuracy and timeliness, and expect the same from our support. How well your…
Harvey · New York, United States
Full-time$160K – $185K a yearCustomer success & supportAs an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also…
Enterprise Customer Success Manager
4 months agoHarvey · New York, United States
HybridFull-time$160K – $185K a yearCustomer success & supportAs an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also…
Mid-Market Customer Success Manager
8 months agoHarvey · New York, United States
HybridFull-time$125K – $145K a yearCustomer success & supportAs a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams. This position is pivotal in ensuring our clients not only adopt but also derive maximum…
Updated 07 Nov 2026 10:21 UTC from the OptiTalent job library.