About the role
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Journey Beyond
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.
The group was formed in 2016 and now includes:
Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.
About You
Turn your customer service and sales experience into the start of someone’s next travel adventure. You enjoy building rapport, understanding what matters to each customer and helping them find the right experience. Organised and detail-oriented, you’re confident navigating multiple systems and balancing priorities while delivering great service.
You will have:
- 2–3 years’ experience in reservations, sales, travel, hotel front office or customer service.
- Demonstrated sales experience, with the ability to convert enquiries and achieve sales or revenue outcomes.
- Strong communication and customer service skills, including effective questioning and active listening.
- Confidence recommending relevant upgrades, packages and additional services through upselling and cross-selling.
- Accurate data entry skills and the ability to follow established processes and procedures.
- Proficiency in Microsoft Word, Excel and Outlook.
- A Diploma in Hospitality, Travel, Tourism, Business or a related field (highly regarded).
About The Role
As a Travel Sales Consultant, you’ll help guests take the first step towards an unforgettable Journey Beyond experience. Through calls, emails and chat, you’ll uncover their travel needs, recommend suitable accommodation, tours, destination experiences and travel packages, and turn enquiries into confirmed reservations. Combining confident sales conversations with strong product knowledge, you’ll manage bookings accurately across multiple systems and deliver exceptional service from the first interaction.
Key responsibilities will include:
- Provide outstanding customer service across all prospective and current customer interactions.
- Convert enquiries into confirmed bookings through effective questioning, active listening, product matching and confident sales conversations.
- Promote relevant products and experiences through proactive upselling and cross-selling.
- Accurately create, update and manage reservations, payments and customer information across multiple systems.
- Maintain strong product, destination and Journey Beyond experience knowledge to provide accurate recommendations.
- Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements.
- Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes.
What We Offer
- An extensive onboarding and training program
- Flexibility to work across a 7-day roster cycle
- One day a week work from home options after passing probation
- Generous discounts on Journey Beyond travel and experiences
- Study Assistance Policy
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Flexible working environment
How to Apply
If you're ready to combine your love of travel with your customer service and sales skills, we would love to hear from you.
Apply now. Join us!
Successful candidates are required to provide a current National Police Clearance.