About the role
Division of Student Affairs & Enrollment Management
Student Services Professional II
RESPONSIBILITIES & DUTIES
Responsible for planning and delivering recruiting programs and outreach targeted at all transfer student populations. Performs a full range of admissions responsibilities, including performing operations and recruitment tasks as directed and needed; traveling to target areas and venues for recruitment efforts and events; planning and facilitating key on- and off-campus transfer and recruitment programs; identifying and training volunteers to assist with events; and developing relationships and collaborating with campus and community offices and organizations. Represents CSU Channel Islands to prospective transfer students when they visit the university, contact the admissions office, and when they require individual counseling.
Participates in the organization and delivery of campus recruitment programs such as information sessions for prospective students and their families as well as admitted transfer events. Advises and counsels prospective transfer students (via email, telephone, and in-office consultations) providing clear and concise explanations to complex admission requirements and application procedures. Assists in training and providing direction to student assistants who respond to inquiries about the transfer admissions and enrollment process.
Responds independently to inquiries from students and their supporters about the admissions and enrollment process and troubleshoots as necessary. Aids prospective transfer students who are not regularly admissible to the University in developing a plan to attain their educational goals.
Collaborates with on- and off-campus partners to disseminate admissions information, including updating community college counselors about campus programs and enrollment data. Represents the California State University system through making various presentations to the general public including but not limited to application workshops, educational opportunities and support services, among topics. Initiates visits at community colleges, community-based organizations, and regional/national college fairs and advises a diverse slate of prospective students on admission and enrollment requirements (frequent evening and weekend events are required; some overnight travel is also required). Utilizes e-communication and social media tools to enhance CSUCI’s profile in the broader community and engages students in live chats.
Utilizes technology, including but not limited to PeopleSoft Student Information System, Webadmit Application system, Slate, and other CRM communication tools. Calls and emails students to follow up on incomplete admission files and to remind them of deadlines. Collaborates with other offices to assist students in successfully navigating the admission and enrollment process. Assists in the development and editing of communications and systems that facilitate a simpler and more streamlined admissions and enrollment process. Attends periodic professional development trainings/meetings sponsored by related organizations and the CSU and actively participates in unit meeting and planning retreats.
Assists with other admissions and recruitment related functions and other related duties as assigned.
REQUIRED QUALIFICATIONS
Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
Experience: Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
Other Knowledge/Skills: Fundamental written and oral communication skills including a sound foundation in grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to learn office technology systems; an ability to perform basic arithmetic calculations; and typing and keyboard skills. Working knowledge of the practices, procedures and activities of student recruitment. Demonstrated ability to create and foster positive working relationships with administrators, faculty, staff, students, student organizations, public and private agencies, among others.
PREFERRED QUALIFICATIONS
Preferred experience in evaluating admissions files and accurately determining admission. Ability to create presentations using related software and familiarity with office-related software used for word processing and creating spreadsheets. Valid driver’s license and reliable vehicle for transportation is preferred. Ability to work frequent evenings and weekends and to travel overnight on business trips. Ability to lift a minimum of 20 pounds (primarily in the form of recruitment materials).
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a ‘Campus Security Authority (CSA)’ to report crimes for the federally mandated Clery Act and is required to comply with the requirements set forth in CSU Executive Order 1107 revised March 24, 2017 as a condition of employment.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
Please note: California State University, Channel Islands (CSUCI) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
Education Code 89521 Requirements: Applicants may be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Hiring Salary: $5,083 per month