About the role
Position Overview
The Trading Infrastructure Support Engineer will be part of a highly talented team of support engineers responsible for ensuring high availability of Squarepoint’s mission critical services such Infrastructure as a Service (IaaS), Build & Deploy, Research and Trading. The candidate will be responsible for providing L1/L2 support across all services globally distributed across APAC, EMEA and AMER regions.
- Provide monitoring and L1/L2 support across all services and quickly react to any outages to maintain a highly available environment
- Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages
- Intensive interaction with trading community, external vendors, development and infrastructure teams
- Oversee automated processes, scheduled jobs and regular reports
- Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc.
- Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams.
Required Qualifications
- 4+ years of support experience a must
- Experience in Linux/Unix administration (RHEL/CentOS/OEL preferred)
- Proficiency in Python, Bash scripting
- Good working knowledge of storage and different storage protocols (nfs gpfs a plus)
- Experience with Infrastructure automation (Chef, Puppet or Ansible)
- Experience with Kafka or like messaging buses
- Experience with CICD tooling
- Experience with Monitoring infrastructure (ELK and Prometheus preferred)
- Database administration experience (MySql or PosgreSql preferred)
- Experience in container software administration (Docker, Podman, Kubernetes, GKE or Helm preferred)
- Working knowledge with TCP/IP, multicast, tcpdump, clocking (PTP, NTP)
- Ability to navigate network equipment command line
- Bachelor’s Degree in Computer Science, Engineering or related subject.
Nice to have
- Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude
- Strong verbal/written communication skills required to support daily interaction with internal teams, external vendors and service providers
- Self-motivated individual that takes initiatives and has an ownership & accountability mindset
- Must show the ability to make quick decisions and establish priorities in a multi-tasking & fast-paced environment
- Knowledge of ITIL is an advantage.