About the role
About the Opportunity
As a member of the Operations team, the Operations Executive plays a key role to ensure that Discova meets and exceed its goals and operates successfully. The Operations Executive will work in partnership with Operations Team Leader to execute the operational standards and requirements that will drive the customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer.
Your main responsibility is
- Book and operate tours with accuracy within budget.
- Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
- Make sure to keep strong relationships with suppliers.
- Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements
- Solve on the ground situations with initiative within agreed process.
- Be customer oriented and help improve satisfaction as well as Net Promoter Score.
About you
The Essentials
- A Bachelor Degree or a degree in tourism and hospitality is an advantage.
- Experience in a DMC or tour operator is an advantage.
- Good command of both written and spoken English.
- An understanding and belief in Responsible Tourism is desirable.
The Attributes
- Excellent organisational skills with the ability to be flexible and implementing change when needed.
- Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
- Highly motivated, self-starter prepared to do whatever it takes to succeed
- High attention to detail.
- Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
- Solution focused and great at problem solving.
- Able to work independently and within a team assisting team members to help everyone achieve results.
- Personally aligned with Discova’s company purpose and values.
What You Will Enjoy
🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry
🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development
🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways
🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
💚 Sustainability: We're committed to protecting the environment essential to tourism's future
About Discova
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
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