About the role
Role overview
The team is responsible for data quality and support operations of core online Geo products. A Tools Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams.
Responsibilities
- Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,
- Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,
- Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and communicate user issues,
- Coordinate tool releases and new updates (as needed),
- Test tool fixes/changes/new features for engineers,
- Submit code changes for tools (as needed),
- Develop new tools/Dashboard as needed by the teams,
- Diagnose global geo problems related to software/Linux,
- Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis, and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way.
Required skills
- 1-3 years of experience in a similar domain,
- ArcGIS desktop, ArcGIS server experience,
- Scripting knowledge – Python and SQL experience,
- High school graduate or equivalent,
- Technological savviness,
- Availability to work on the weekends (1-2 week days/month)
- Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business,
- Strong problem-solving skills and excellent attention to detail,
- Able to work independently, motivated, proactive attitude with a passion for learning and creative problem-solving.
- AI literacy
Nice to have
- Github
- FME