About the role
Location
Mumbai, Maharashtra/ Chennai Ambattur
Key Responsibilities
- Gather, analyze, and document business requirements for Temenos Infinity / Digital Banking implementations, translating them into functional specifications and user stories.
- Facilitate requirement elicitation workshops with business stakeholders to define digital origination, onboarding, and servicing journeys.
- Document current and future-state business processes, workflows, and use cases for CSR journeys and Digital Banking Servicing Micro Apps.
- Collaborate with technical consultants to configure and validate Visualizer-based journeys aligned to business requirements.
- Define and review BPMN and DMN process flows and task workflows supporting business operations.
- Conduct gap analysis between standard Temenos Infinity functionality and client-specific requirements, proposing configuration or extensibility options.
- Prepare Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), and requirement traceability matrices.
- Translate business requirements into technical inputs for Fabric Experience APIs and Temenos Digital Microservices configurations.
- Plan and support User Acceptance Testing (UAT), including test case design, execution support, and defect triage with business stakeholders.
- Liaise between business stakeholders, technical teams, and project management to ensure requirements are correctly understood and delivered.
- Assist with change impact assessments, training material preparation, and end-user training for Temenos Digital solutions.
- Contribute to solution design discussions, ensuring alignment with business goals, scalability, and regulatory requirements.
- Track, manage, and obtain sign-off on requirement changes throughout the project lifecycle.
- Support pre-sales and solution consulting activities, including RFP responses and solution demonstrations, as required.
- Share domain and functional knowledge, providing guidance and training to internal teams on Temenos Infinity solutions.
- Work closely with cross-functional teams (development, QA, architecture) to deliver robust, business-aligned solutions.
Experience:
- 4+ years of experience as a Business Analyst on Temenos Infinity / Digital Banking or Temenos Transact digital channel implementations.
- Hands-on exposure to digital customer onboarding/origination journeys, CSR workflows, and Fabric
- Experience authoring BRDs/FSDs, user stories, and process flow documentation (BPMN/DMN).
- Familiarity with Agile/Scrum delivery methodologies and UAT management.
Soft Skills
- Strong analytical, problem-solving, and communication skills.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Excellent requirement elicitation, stakeholder management, and documentation skills.
Certifications:
- Temenos infinity certifications (optional but preferred).