About the role
Apprenticely is helping Tectro IT hire an IT Support apprentice in Rogers, AR.
About the Employer
Tectro IT is a Managed Service Provider (MSP) specializing in providing comprehensive
IT support and cybersecurity services to small and mid-sized businesses. With a commitment to
excellence, we aim to empower our clients with secure and efficient technology solutions that drive their
success.
What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT!
How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!
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Position Overview: Tectro IT is seeking a motivated and tech-savvy individual to join our team as an IT
Support Intern. This internship provides a valuable opportunity for hands-on experience in the dynamic field
of IT support and cybersecurity. The successful candidate will work closely with our experienced
professionals to gain practical knowledge while contributing to the delivery of top-notch services to our
clients.
Work Schedule
7am - 12pm Sunday
8am - 5pm Monday, Tuesday
8am - 8pm Wednesday
8am - 5pm Thursday
Off Friday & Saturday
Key Responsibilities
1. Assist with Basic Technical Support:
-Respond to and resolve low-level IT support requests from clients.
-Provide assistance with hardware and software troubleshooting.
1. Documentation and Reporting:
-Maintain accurate records of support activities and resolutions.
-Assist in the preparation of reports on support trends and issues.
1. System Maintenance:
-Assist in routine system updates, patches, and maintenance tasks.
-Work collaboratively to ensure the stability and security of client environments.
1. Cybersecurity Assistance:
-Participate in basic cybersecurity tasks including user access.
-Contribute to ongoing efforts to enhance the overall cybersecurity posture of our clients.
1. Learning and Development:
-Actively engage in learning opportunities to expand technical knowledge and skills.
-Seek guidance from senior team members and participate in training sessions.
Qualifications
-Basic understanding of IT concepts, hardware, and software.
-Strong problem-solving skills and attention to detail.
-Excellent communication and interpersonal skills.
-Eagerness to learn and adapt to new technologies.
-Familiarity with cybersecurity principles is a plus.
Benefits
-Hands-on experience in a professional IT environment.
-Exposure to diverse technologies and client environments.
-Mentorship from experienced IT professionals.
-Opportunities for skill development and training.
-Company laptop for use on job assignment.