Technician Lead

About Us

We're Queue, the world's first fully autonomous robotic pharmacy. We go from sealed wholesale bottles to filled, verified prescription vials with zero human involvement.

We built Queue because no one should ever have to wait in line for the medicines they need. One in three US pharmacies has shut down. Pharmacists are overworked to a breaking point. And patients are paying the price. Queue fixes that. Pharmacists get to practice pharmacy again — counseling patients, catching interactions, doing the work only they can do. And patients get their prescriptions in 60 seconds or less, any time, anywhere.

We're backed by over $18 million from Alleycorp, Riot Ventures, Ubiquity Ventures, House Capital, and others who believe the pharmacy system is broken and that robotics can fix it. Queue was founded by Nick Desai (6x founder, previously CEO of Heal) and Joshua Liu (previously Tesla, Waymo, and Zipline).

About the Role

As Technician Lead, you'll be the hands-on anchor of our build floor, leading a small team of technicians through the assembly, integration, troubleshooting, and testing of complex electromechanical robotic systems. You'll work side by side with design and manufacturing engineers to build prototype and pilot-production units, execute test protocols, and create the build documentation that carries our product from prototype to production at scale.

What makes this role extraordinary

Direct impact on millions of patients through breakthrough pharmacy automation. The machines you and your team build will dispense medication to real patients, with the opportunity to set the quality bar and build the technician team from the ground up as we scale nationwide.

Lead the Technician Team

• Lead, schedule, and mentor a small team of assembly and test technicians; assign daily work and monitor output against build schedules
• Train technicians on assembly best practices, tooling, fixtures, and quality standards
• Serve as first point of contact for issues that arise during builds, escalating to engineering with clear, data-backed reports
• Maintain a clean, organized, and well-stocked lab and build area
• Be a champion of company safety practices

Mechanical & Electromechanical Assembly

• Assemble precision mechanical and electromechanical subassemblies, mechanisms, actuators, wire harnesses, and sensor packages to pharmaceutical-grade quality standards
• Read and interpret engineering drawings, 3D CAD, schematics, wiring diagrams, BOMs, and tolerances to execute builds accurately
• Use hand tools, torque tools, presses, custom fixtures, and semi-automated equipment for repeatable, high-quality assembly
• Build and modify electrical PCB assemblies with the ability to rework surface-mount and through-hole components
• Use benchtop equipment like power supplies, oscilloscopes, and logic analyzers to follow basic electrical work instructions for PCBA bring-up and test
• Inspect incoming parts for defects and confirm part availability ahead of builds

Troubleshooting & Test Execution

• Troubleshoot mechanical, electrical, and electromechanical issues during assembly and bring-up; partner with engineers to root-cause and resolve them
• Execute test plans and validation protocols on subassemblies and full systems; adapt procedures where specifications are still being defined
• Build and maintain assembly jigs, test fixtures, and validation setups
• Record, analyze, and communicate test results; provide detailed written and verbal status updates to engineering and leadership

Build Documentation & Process

• Create, red-line, and maintain assembly work instructions, SOPs, travelers, and test procedures
• Document issues, deviations, and improvements discovered during builds and feed them back into design and process
• Support the transition from prototype builds to repeatable pilot production, including DFx feedback to engineering
• Help establish quality checkpoints and build-record discipline as we scale toward volume production

Required Qualifications and Experiences

We don't care about your degrees. We care about what you can show us! Tell us about the machines you've built.

Must Have

• Hands-On Builder: 8+ years of hands-on experience assembling and testing mechanical/electromechanical systems (robotics, semiconductor equipment, medical devices, automotive, aerospace, or similar)
• Team Leadership: Prior experience leading a small team of technicians — assigning work, training, and owning build quality and schedule
• Assembly Expertise: Demonstrated competency in precision mechanical and electromechanical assembly, including tight-tolerance mechanisms and wire harnessing
• Troubleshooting: Strong troubleshooting skills across mechanical and electrical domains; comfortable with multimeters, torque tools, and test equipment
• Test Execution: Experience executing structured test plans and documenting results
• Documentation: Proven ability to write and maintain clear build documentation — work instructions, SOPs, and test procedures
• Drawings & CAD: Ability to read engineering drawings, GD&T callouts, schematics, and 3D CAD

Nice to Have

• Experience in prototype-to-production environments (NPI, pilot lines, low-volume builds)
• IPC-A-610/620 certification or equivalent soldering and harness assembly training
• Basic fabrication/machining and 3D printing experience for tooling and fixtures
• Experience in regulated or cleanroom environments (medical, pharma, semiconductor)

How We Hire

1. Recruiter Screen (30 min)
2. Hiring Manager Interview (60 min)
3. Technical Interview (60 min)
4. Leadership Interview (60 min)

What We Offer

• Early-stage equity in automated pharmacy dispensing at scale
• Direct impact — the machines you build dispense medication to real patients
• Small team, zero bureaucracy, high trust
• Hard problems: precision robotics, safety-critical hardware, regulatory compliance, real-time hardware integration

Compensation & Benefits

• Competitive salary
• Meaningful early-stage equity
• Health, 401(k), unlimited PTO

Why Join Us Now?

Impact & Growth

• Direct Patient Impact: Your work will improve healthcare outcomes for millions of patients
• Market Leadership: Ground-floor opportunity to define an entirely new category of healthcare technology
• Technical Innovation: Work on genuinely novel problems at the intersection of AI, robotics, and healthcare
• Career Acceleration: High-visibility role with significant growth potential as the company scales

Team and Culture

• World-Class Team: Work alongside exceptional engineers, AI researchers, and healthcare experts
• Reports to the Head of Mechanical Engineering with significant autonomy and influence
• Innovation Focus: Culture that prioritizes breakthrough thinking and rapid experimentation
• Mission-Driven: Team united around the goal of transforming healthcare through technology

Our Values

• Servant Leadership — Make those around you better. We serve our teams the way Queue serves communities: 4,000 pharmacies close each year and deserts are spreading - we're here to reverse that.
• Do the Hard Things — Healthcare, hardware, and company-building are all hard. We do them anyway. Convenience for us is life-changing for those we serve.
• Own Your Work — Be accountable; take pride in what you ship. Queue lives and dies by what you do - own it fully.
• Default is Now — There's never a better time than today. Default to action. What can we prove, learn, or simplify right now?

Contact: If you have any questions, please contact us at careers@queue.inc