About the role
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Position type: Hourly, Full-time
Contract type: 1099 Independent contractor
Location: On-site at the client's state capital, monthly or as needed. Otherwise, Remote (U.S.based)
Contract duration: 12 months
Reports to: Design Hiring Lead
Start date: Contingent upon contract award, but soon after
This position is contingent on contract award.
Position summary
The Technical Trainer Lead prepares staff at a state workforce agency for each major launch milestone of Nava's paid family and medical leave benefits solution. They design and deliver role-based train-the-trainer sessions for the agency's claims adjudicators, appeals judges, contact center agents and supervisors, product owners, and leadership. The role also manages the training environment and assesses staff readiness ahead of each milestone. It bridges the agency's business operations and Nava's technology teams to ensure the program works in practice for the people who use it.
The role has no direct reports and succeeds through influence rather than authority. It establishes training standards and templates for product managers and designers to follow, evaluates quality through readiness checks and accessibility and plain-language reviews, and escalates gaps to the Program Manager and Senior Program Manager. The role does not own the materials individual teams develop for their respective solutions, the Knowledge Base, the release calendar, or release go/no-go decisions.
What you'll do
- Design and deliver role-based train-the-trainer sessions built on real job scenarios, co-led with agency super-users from the first milestone
- Run a training sandbox (with a Nava engineer, using synthetic data) and run scripted readiness checks before each milestone; report readiness to Program Leadership on a metrics dashboard they design
- Set the templates and content standards (plain language, Section 508) that product managers and designers follow; update training after every release
- Hand over editable materials so the agency can keep training after Nava leaves
Required skills
- 10 to 15+ years designing and delivering role-based training, including train-the-trainer, for government or other regulated operations staff
- Adult-learning instructional design built around real job tasks and scenarios
- Experience keeping training in step with agile releases or milestones
- Plain-language writing, plus training or certification in Section 508 accessibility
- Facilitation and influence skills; has led without direct authority
- Client-facing: bridges business operations and technology teams and represents the employer to stakeholders
Please note: Consultants/Contractors are not eligible for Nava benefits unless hired in a full time capacity.
Compensation is in hourly rate
Compensation
$100—$140 USD
Other requirements
All roles at Nava require the following
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn’t require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
Perks working with Nava
Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through a virtual visit program (depending on available providers)
Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
Home office setup — company laptop & setup assistance provided via Staples for remote work needs
Utility support — monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities — internal training programs and resources to help grow your professional skills
Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus — get rewarded when you refer great people who join the Nava team
Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
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Please contact the recruiting team at [email protected] if you would like to request any form of reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
Equal Employment Opportunity
Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.