About the role
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies.
Our platform offers two core products: Merge for Product, and Merge for Workforce. Merge for Product enables teams to ship AI features and integrations at massive scale. Merge for Workforce helps engineering teams govern AI access at the company level. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.
Technical Support Engineer at Merge
As a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products. You’ll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving skills, and excellent communication and customer service skills. Your work as a Technical Support Engineer will be of high value and have a direct impact, with increased levels of internal and external visibility.
Responsibilities
- Provide technical support to customers via online chat, email and Slack
- Troubleshoot technical issues and provide solutions to customers in a timely manner
- Assist with the integration of Merge into our customers' product
- Collaborate with other teams, including engineering and platform, to identify and resolve customer issues
- Create and maintain help center guides and documentation
- Create the foundation for a successful and rapidly growing support engineering team!
Experience
- 2+ years in support engineering, solutions engineering, sales engineering, or software engineering
- Strong verbal and written communication skills
- Strong problem-solving skills
- Strong work ethic, goal-oriented, and great attention to detail
- Prior startup experience is a plus Benefits
- 25 days PTO + 10 public holidays
- 100% covered health, vision, and dental insurance
- $200 one-time home office stipend
- Free dinner when working past 7p
Compensation
- The cash compensation range for this role is 70,000 euro - 95,000 euro.
- Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. In addition to cash compensation, all employees receive an equity compensation package.