About the role
The Technical Sales Specialist will be responsible for developing new business opportunities and furthering the adoption of Refeyn’s technology. This role will engage with clients and work consultatively to present our solutions to the life science community. A problem solver who can articulate the benefits of our solutions to customers.
The position will work as part of a regional team who will support customers by demonstrating expert knowledge of both the applications and technology. The TSS will be accountable for delivering orders and revenue growth in line with agreed targets, and for building and maintaining customer relationships within a defined territory to generate recurring business.
This position reports to the Regional Sales Manager for assigned territory.
The ideal candidate will live in Maryland or North Carolina.
Areas of Responsibility
- Selling/promoting Refeyn’s products/solutions across customer groups in Academia and Industry
- Meet or exceed the sales target assigned by the Regional Sales Manager
- Create and drive new business opportunities through the sales funnel with lead nurturing and accurate opportunity forecasting on Salesforce
- Identify new prospects and establish business relationships with new potential customers
- Manage and build strong customer relationships for long term partnership
- Build up strong networks within relevant academic and industrial circles
- Assess and analyse customer needs, respond to customer enquiries, and suggest products and services as appropriate.
- Understand customer applications, workflows, and pain points/bottlenecks and determine if/where our technology fits.
- Identify key decision makers and understand their purchasing process.
- Actively drive newly launched innovative products and services into the marketplace and proactively follow up on the successful implementation of the technology
- Routine follow-up with existing customer base to touch base on activities and review needs. (e.g. upgrades, consumable needs etc.)
- Lead price and contract negotiations with prospective customers.
- Work closely with other departments (Marketing, Product Management, Applications, Service) in order to provide customers with full technical information and support
- Utilise all available sales tools to maximise sales efficiency (Salesforce, LinkedIn etc.)
- Support the Regional Sales Manager with the development and implementation of territory plans
- Drive sales and promotional activities such as conferences and customer workshops, and generate leads and prospects for Refeyn’s products
- Prepare quarterly forecasts and maintain accurate opportunity information in our CRM
- From time to time, this individual may be expected to perform basic customer demonstrations
- Travel within assigned territory to visit customers, attend conferences/workshops (50%)
Job Related Skills and Experience
- Experience selling scientific capital equipment/analytical instruments to the R&D environment essential.
- Gone through a minimum of three planning cycles for their market or customer groups
- Knows the ropes of creating and executing on tactical sales plans
- Has owned and consistently achieved/exceeded targets
- Demonstrable experience of hunting and creating new business
- Has successfully pitched at key stakeholder level
- Has successfully led successful negotiations with key accounts
- An established network of customers for their market or customer groups preferrable
- A natural and confident communicator with experience of communicating to different audiences and cross-functional teams (e.g. key customers, Sales Operations, R&D, Product Management, Applications, Service & Support)
- Strong organizational and time management skills required
- Experience of working remotely and autonomously essential
- Hands-on experience with a variety of bioanalytical techniques
Why work for Refeyn?
Compensation and core benefits
- We anticipate a salary between 110,000 and 150,000 USD, depending on experience,
- 25 days PTO per year in addition to 10 paid holidays
- 5% company match to 401(k)
- 1 paid volunteer day
- Annual wellbeing allowance
- Comprehensive core benefits package including Medical Insurance, Dental Insurance, Vision Insurance, Life insurance, Workers Compensation Insurance, and Employee Assistance Program
- Suite of voluntary benefits including flexible spending accounts, supplemental insurances for accident, critical illness, hospital indemnity, and more
Supporting your Development
All employees receive access to Linkedin Learning which offers thousands of courses to support their personal and professional development. We also run frequent training sessions on both hard and soft skills.
Values-Led
Refeyn is committed to celebrating each other’s differences and creating a dynamic, driven and diverse culture where everyone can flourish. We are proud to have been awarded Committed Status by the Inclusive Employers Standard in 2024 and are working hard to create a safe and empowering environment for all.
We firmly believe that there is great strength in building teams with different voices, experiences, perspectives, and backgrounds so that we can continue to share the team workload and enable our customers to succeed, and we welcome applicants from all sections of society to join us on our mission to advance discovery through innovation.
Refeyn is proud to use anonymised hiring practices. Identifying information such as a candidate's name, email address, date of birth and photo will not be visible to the hiring manager when they review CVs.