About the role
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For
The person in it owns the product direction and execution of the Engineering Platform, treats Creatio engineers as customers, and is measured by how reliable, self-service and automated the platform becomes, not by how well the backlog is groomed.
Responsibilities
- Platform reliability. Own SLOs for platform services. Turn incident and problem data into a preventative roadmap. Over time, incidents should become rarer, shorter, and less repetitive. We track the trend, shared with all the stakeholders.
- Standards and golden paths. Define, with Tech Leads, the paved roads for new services, pipelines, environments and testing. Make the paved road the easiest option, then measure adoption. Guide teams on industry best practice. Retire custom (not optimal) setups.
- Security posture of the platform. Own patch and vulnerability remediation SLAs for platform components. Make software updates a background process (automated updates, dependency bots, image rebuilds), not a periodic project.
- Toil removed. Quantify manual work across provisioning, pipelines, ops requests, onboarding and patching. Eliminate it in order of impact, preferring self-service and automation over faster ticket handling.
- DX measurements. Take the existing signals (build time, provisioning time, developer surveys) and build them into a coherent, published scorecard that Engineering leadership uses to steer investment.
- Product Goals: Formalizing Product Goals, Deliverables breakdown and tracking, execution and adoption tracking.
- Problem Management: cases review; Defining and prioritizing Problems.
Requirements
- Several years building or operating developer platforms, DevOps or SRE tooling in an organization of 20+ engineering teams, followed by a product, lead or staff-level role owning direction for such a platform.
- A builder's background: has personally written and operated CI/CD pipelines, infrastructure-as-code and automation. Still reads code and pipeline definitions fluently, reviews designs, prototypes when needed, but chooses to delegate the build.
- Working knowledge of: containers and Kubernetes; CI/CD systems (TeamCity, Jenkins, GitHub Actions or similar); IaC (Terraform, Ansible or similar); Windows and Linux automation; cloud and on-prem infrastructure; secure SDLC and vulnerability management.
- Track record of eliminating manual work at scale: can describe a class of toil they removed, how they measured it and what the second-order effects were.
- Practical experience applying AI tools and agents to engineering workflows, and a point of view on where they help and where they do not.
- Product craft: discovery with internal users, outcome-based roadmaps, prioritisation under constraint, clear written decision records.
- Influence without authority: has changed how engineers work across teams they did not manage.
- English B2 or higher, written and spoken; clear, concise writing is essential.
- Experience defining and operating Developer Experience and platform metrics (DORA, SPACE, DevEx frameworks) and using them to drive investment.
- Experience with SLO-based reliability practice and blameless post-incident process.
- Experience with policy-as-code, software supply chain security and automated dependency management.
What you should expect from us
- Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
- Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
- Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
- Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
- Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.