About the role
Hi, I’m Alex, co-founder at Magic Patterns. You'll notice below one of our core values is "obsessed with customers." As an Account Manager / Customer Success, you will embody that every day!
And you will literally reinvent how software is built. Today, thousands of teams use Magic Patterns to ship software faster. Our mission to help product teams go from idea to production has landed us Fortune 500 customers and a beloved community. But it’s always day 1. And we need your help!
If you like startups, AI, and fun, fast-paced environments: we can't wait to work with you.
How we work
We believe in purposeful hiring and hiring only A-players. We are a small and mighty team with an office in San Francisco and others distributed across North America.
Our values
- Optimize for action — anything that can be done in hours, can be done in minutes.
- Trust the data — it is ok to be wrong; we use data to drive decisions.
- Obsessed with customers — without our customers, we are nothing.
- Ownership — insist on high standards and craftsmanship.
- Spread the magic — for many people, Magic Patterns is “magic.” Be proud of your work and have fun!
In this role, you will
- Offer onboarding, implementation, and adoption support for customers
- Deliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementations
- Support completion of security questionnaires in a cross functional team
- Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
- Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
- Build technical documentation, best practices guides, and enablement materials to scale customer success efforts
- Work together with founder and account executives to ensure comprehensive customer success
Your background and skill sets look like
- 2+ years experience in B2B SaaS
- Prior experience at an early-stage AI company (Seed to Series C preferred)
- Strong technical and design fluency—you’ve worked with software teams before, and you can comfortably explain component libraries
- Comfortable in ambiguity—you know how to build structure in a fast-moving, zero-to-one environment
- Entrepreneurial spirit and first principles thinking
Bonus points if you have
- You have used tools like Magic Patterns before
- You know how to code
- Experience with bottoms-up adoption funnels and PLG
- Previous founder, early operator, or first customer success hire
Compensation and benefits
- Rapid career growth at one of the fastest growing Series A companies
- Competitive salary and equity package
- 15 days off PTO
- Health, dental, and vision coverage
- Fun team offsites and events — we went to Mexico last year!