Teams Leader

What’s in it for you

• Free Transport: Free bus service to and from work, organised around key shift times.
• Perfect Attendance Bonus: Be rewarded for showing up consistently, with monthly and annual attendance bonuses.
• Performance Incentives: Earn additional incentives for achieving your KPI and performance goals.
• Recognition & Awards: Great work gets noticed, with monthly and annual awards recognising performance, quality and contribution.
• Service Recognition: Your commitment is recognised with service awards at key milestones.
• Additional Leave: Long-serving team members can earn additional annual leave based on years of service.

Our Team is growing and we have opportunities for experienced and developing leaders that have led teams in Customer Service, Sales and Collections.

Working as a Team Leader, you will inspire and support your team to deliver outstanding service with every interaction. You will drive performance and a culture of excellence by ensuring high-quality customer experiences, while maintaining standards that align with client expectations. You will also act as the main point of contact for client queries, helping to build strong and trusted relationships.

What You’ll Be Doing;

• Team Champion: Lead and support your team to achieve service goals, call quality standards, and performance metrics through coaching, regular feedback, and performance development plans.
• Culture Builder: Create a positive, inclusive work environment that aligns with our values – boosting team engagement and reducing turnover and absenteeism.
• Operational Driver: Monitor performance through dialer and system data, identify opportunities for improvement, and implement smart solutions to enhance service delivery.
• Customer Advocate: Set the bar for service excellence by resolving escalated inquiries, modelling empathetic communication, and inspiring a customer-first mindset.
• Process Improver: Collaborate across departments to resolve technical and people issues, while constantly looking for ways to streamline team processes and boost efficiency.
• Data Storyteller: Use reporting and analysis to uncover trends, track team performance, and provide valuable insights to leadership and clients.
• Compliance Leader: Ensure the team adheres to internal policies and standards, with a focus on customer data protection and responsible interactions.

What You’ll Bring;

We value both proven leadership experience and the potential to lead. Whether you’ve formally led a team or have demonstrated strong leadership qualities in your role, we want to see how you inspire others and create impact.

• Solid understanding of call centre systems, metrics, and performance data
• Being proactive and passion for team development
• Strong organisational and time management skills to balance team priorities and operational demands

The Mindset You’ll Bring;

• Inspirational Leader: You know how to bring out the best in people through mentorship, clarity, and empathy.
• Customer-Centric Thinker: You keep service quality front and centre in everything you do.
• Solution-Oriented: You are a critical thinker who thrives on improving processes and solving problems.
• Adaptable and Calm: You navigate change with confidence and support your team through challenges with ease.

Apply today or reach out to Recruitment@recoveriescorp.com.au for more information

Who is Symbos?

Symbos is a growing, people-powered customer experience and business services organisation with more than 30 years of industry experience and 2,000+ employees across Australia, New Zealand, Fiji and the Philippines.

We're transforming customer experiences through innovative, people-centred solutions while creating meaningful opportunities for our people to develop their skills, grow their careers and make an impact. At Symbos, your growth is real, your contribution is recognised and your experience matters every day.

At Symbos, we’re building the future, come build it with us.

At Symbos, we're building teams that reflect the diverse customers and communities we serve. We welcome applications from people with a broad range of backgrounds, experiences and perspectives, and make hiring decisions based on skills, capability, potential and alignment with our values. If you require adjustments at any stage of the recruitment process, please let us know.