About the role
Company
Acurus (Akido Labs) is seeking an experienced Team Lead - Quality to drive quality excellence across Revenue Cycle Management operations and support continuous process improvement initiatives.
Position Summary
The Team Lead - Quality will be responsible for leading quality assurance activities, conducting audits, coaching teams, identifying process gaps, driving corrective actions, and ensuring compliance with client and organizational quality standards.
Key Responsibilities
- Lead and manage quality assurance activities for RCM processes including eligibility, charge entry, coding, AR follow-up, payment posting, and denial management.
- Perform transaction audits and process reviews to ensure adherence to client requirements and internal SOPs.
- Analyze quality trends, identify recurring errors, and recommend preventive and corrective actions.
- Prepare and present quality dashboards, scorecards, reports, and improvement plans to management.
- Conduct calibration sessions with operations teams and stakeholders.
- Provide coaching, feedback, and quality training to team members and process associates.
- Drive continuous improvement initiatives and support process excellence projects.
- Ensure compliance with HIPAA, client-specific requirements, and organizational policies.
- Collaborate with Operations, Training, and Leadership teams to improve overall performance and customer satisfaction.
- Mentor quality analysts and support career development activities.
Qualifications & Experience
- Bachelor’s degree in any discipline.
- 5-8 years of experience in healthcare RCM/BPO operations with at least 2 years in Quality leadership.
- Strong understanding of quality tools, root cause analysis, and performance improvement methodologies.
- Excellent analytical, communication, and stakeholder management skills.
- Advanced knowledge of MS Excel, PowerPoint, and quality reporting.
- Experience in managing client-facing quality reviews is preferred.
Key Competencies
- Leadership and people management
- Analytical thinking and problem solving
- Attention to detail
- Process improvement mindset
- Data interpretation and reporting
- Training and coaching capabilities