About the role
IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking an upbeat, customer-focused, and analytical individual to join the Membership Services team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.
As a Teacher Membership Specialist, you’ll be supporting schools and educators by responding to questions, solving problems, and ensuring they have an exceptional experience with us. You are someone who is passionate about and dedicated to providing the highest quality of service to our growing customer base.
This is a full-time position that requires you to be in our Raleigh, NC, area office.
WHAT YOU'LL BE DOING
- Perform tasks related to sales support such as handling inbound trial and small quote requests, answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
- Respond to membership questions and assist customers with account purchases, upgrades, renewals, and inquiries
- Effectively communicate key product features and benefits to customers via email and phone
- Receive and assist with purchase orders, credit cards payments and checks
- Provide exceptional customer service to current and prospective customers
- Support IXL classroom and school site license accounts
WHAT WE'RE LOOKING FOR
- Bachelor’s Degree
- 1-2 years experience in customer service, sales or educational organization. Any K-12 classroom experience is a plus
- Comfortable with technology and passionate about bringing technology into the classroom
- Energetic, positive person who works well independently and as part of a team
- Strong written and oral communication skills
- Prior experience with phone systems and communication via email
- Detail-oriented and exceptionally organized
- Exceptional critical thinking, research, and problem-solving skills
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.