About the role
Serve as the dedicated systems enablement specialist and process owner for FCM M&E. Bridge business requirements with technology solutions while enforcing, governing, and continuously improving operational standards and tool usage aligned with global OBW standards. Act as the critical bridge between global product owners, regional business needs, and frontline operations. Whilst this role will primarily focus on M&E, there is an expectation to support across all corporate brands to ensure aligned, future-fit and scalable ways of working.
About FCM Travel
FCM is one of the world's largest travel management companies and a trusted partner for national and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.
As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions and provides specialist services via FCM Consulting and FCM Meetings & Events.
About you
- Minimum 3-5 years experience in business systems, process improvement, or operations roles
- Proven experience with business process mapping, documentation, and optimisation
- Demonstrated ability to configure and manage business systems/platforms
- Strong stakeholder management experience across multiple organisational levels
Highly Desirable
- Experience in travel, hospitality, or events industry
- Knowledge of meetings & events business models and workflows
- Experience with travel management systems (e.g., Workspace, Agent Workspace, booking platforms)
- Exposure to OBW (Operating Business Way) or similar operational frameworks
- Experience working in a matrixed organisation with global/regional structures
- Lean Six Sigma, process improvement, or business analysis certification
Technical Proficiency
- System configuration and administration capabilities
- Understanding of CRM, booking, or event management platforms
- Comfortable learning new technologies quickly
- Basic understanding of system integrations and data flows
Our FCM Difference
We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:
- We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
- Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
- Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
- Brightness of Future - Advance your career locally or globally
At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.
Your next big win starts here. Apply now!