About the role
SECURITY CLEARANCE: T S/SCI with both Polygraphs is required
POSITION: Systems Administrator
REQUISITION: KEY-SA1-03.080626
LOCATION: Ft. Meade, Maryland
JOB DESCRIPTION
(U) Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
REQUIRED
- (U) Provide support for implementation, troubleshooting and maintenance of IT systems
- (U) Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- (U) Manage the daily activities of configuration and operation of IT systems
- (U) Provide assistance to users in accessing and using IT systems
- (U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- (U) Provide support for the escalation and communication of status to agency management and internal customers
LCAT QUALIFICATIONS
CERTIFICATION: DoD 8570 IAT Level II Certification
EXPERIENCE:
- Bachelor’s degree + 3 years minimum experience, OR
- No Degree + 8 years minimum experience, OR
- Three (3) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
NOTE: Bachelor’s degree in related discipline from an accredited college or university is required.
CSG, Inc. is an Equal Opportunity / Affirmative Action employer that values the strength of diversity in the workplace. All qualified applicants will receive consideration for employment without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.