About the role
The Role
We are looking for a System Engineer to support customer implementations, maintain infrastructure, and ensure smooth platform operations across cloud and on-premises environments.
You will work closely with customer success teams and customers to understand their business and system architecture, support platform implementation and upgrades, and collaborate with product and development teams on infrastructure and architecture-related matters.
What You’ll Be Doing
- Support customer success teams to ensure smooth and timely customer implementations.
- Provide ongoing technical support and maintenance, including platform upgrades.
- Work with customers to understand their business and system architecture, build familiarity with the platform, and identify the best ways to support it.
- Act as a subject matter expert on network-related requirements and configurations.
- Lead cloud and on-premises architecture reviews to support customer implementations.
- Collaborate with product and development teams on infrastructure, architecture, support design, and infrastructure implementation for customer platforms.
What We Expect
Must have
- Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related technical field, or an equivalent combination of training and work experience.
- 3+ years of experience setting up or administering both Windows and Linux (Red Hat, CentOS) servers, including installation, configuration, monitoring, and troubleshooting.
- Experience with containerization technologies such as Docker, Kubernetes, Rancher, and OpenShift.
- Familiarity with cloud platforms and services, particularly AWS and Azure.
- Experience with VMware virtualization and VDI infrastructure/configuration.
- Experience setting up or administering network infrastructure, including Azure NSG, AWS Security Groups, firewalls, VPNs, routers, and WAN/LAN/MAN connectivity.
- Experience setting up or administering mission-critical web applications, such as Apache Tomcat and IIS.
- Experience with database installation and basic configuration, including SQL Server, MySQL, PostgreSQL, and Redis.
- Experience with automation scripting, such as Ansible.
- Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders and collaborate across teams.
- Ability to work effectively with project managers and team members, both independently and as part of a team.
- Adaptability and the ability to work in a fast-paced environment and quickly learn new technologies and processes.
Will be a plus
- Red Hat System Administrator (RHCSA) and Cloudera Certified Associate (CCA) certifications.
- Experience with Cloudera or other big data technologies, including Hadoop, HDFS, Spark, Hive, and Impala.
- Experience working with Federal agencies.