About the role
We are seeking a skilled and motivated Support Analyst to assume core responsibility for Tier 1 and 2 technical support involving end-user technology maintenance and deployment. This provides support with network infrastructure, desktop systems, software, and hardware owned and managed by LSCC. The Support Analyst serves as vital technical support for the organization, emphasizing initial contact and primary issue resolution. This role will be required to travel to other LSCC facilities as needed. The Support Analyst will collaborate with employees at all levels within the organization including vendors and must be able to maintain professional working relationships and provide excellent customer service.
If you have the ambition and desire to work in a friendly and fun environment, LSCC is the place for you!
A Day in the Life of a Support Analyst may look like this:
- Provide support to incoming requests to the IT Department via Service Desk, telephone, email, chat, and in-person to ensure, timely, and effective resolution of client issues.
- Utilize the IT Service Management system to create, manage, and document requests and resolution process.
- Build, configure, maintain, and manage systems for all employees using the latest technologies
- Manage PC inventory and track hardware and software assets.
- Support software on desktop and laptop computers and configure network access, printers, and other office hardware.
- Maintain, develop, and document corporate desktop images
- Perform manual and automated operating system deployments
- Provide end-user support, including remote assistance for branch offices using remote console access technologies.
- Collaborate on projects and facilitate training programs designed to educate users on essential and specialized applications.
- Remain current with the latest IT technologies and trends
- Research solutions through internal and external knowledge base as needed
- Monitor and manage IT systems and infrastructure to ensure optimal availability and performance.
- Collaborate with vendors and suppliers to procure and manage IT hardware and software.
- Other duties as assigned
We ask our Support Analyst to possess a minimum of
- Minimum of Associate’s degree in Computer Science or minimum of three (3) years of related experience in a technical support or IT role
- Proficiency with Windows operating systems and Microsoft Office 365 applications
The following experience/skills are preferred
- Proficiency with EMR system
- Bilingual English/Spanish language skills
Key Success Factors
Some key factors that will make an individual successful in this role:
- The ability to problem solve
- Organizational skills
- Attention to detail
- Team player personality
- Time management
Benefits
LSCC offers a competitive benefits package, including:
- Competitive salary;
- Medical, Dental, and Vision insurance;
- LSCC paid Life insurance;
- LSCC paid Short-Term and Long-Term Disability insurance;
- Paid Time Off; and
- 403b Employee Retirement Plan