About the role
Responsibilities
- Provide software, hardware, and systems support to Regent University faculty, staff, and students by responding to support calls, voice messages, and e-mail directed to the Help Desk
- Manage and track issues using the IT ticketing system
- Escalate support incidents to the appropriate IT staff group when necessary
- Answer phone calls and e-mails in a professional, courteous manner
- Work closely with other IT Departments to resolve issues effectively
Requirements
- Must be a Regent University student
- Dependable and prompt
- Strong customer service skills and a desire to help others
- Excellent verbal and written communication skills
- Ability to work in a team environment
- Ability to problem solve
- Proficiency with Window operating systems, Microsoft Office, and web browser technology
- Ability to follow written and verbal instructions
- Commitment to Regent's core values of Excellence, Innovation, and Integrity
Salary: $12.77 per hour
Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.
Benefits
Not benefits eligible.
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