About the role
In Short
As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.
Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.
Your Mission
- Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
- Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
- Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
- Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
- Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
- Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence
- The Team Spirit: Foster a collaborative and positive team environment.
- The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
- The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
- The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.
Your Story
- You have 1+ years of relevant experience in retail or in a customer service-related field
- You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
- You possess organizational skills and attention to detail
- Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
- Ability to work weekends, evenings and holidays as needed
Your Team
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.