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Ibility

Specialty Branch Support Analyst

Columbus, Ohio, United States

Location
Columbus, Ohio, United States
Work
On-site
Employment
Full-time
Level
Mid level
Function
Customer success & support
Pay
$50K – $52K a year
Posted
6 weeks ago

Pay and the market here

The top of this role’s range, $52K a year, is 48% below the median of $100K for mid level customer success jobs in United States (middle half $69K – $140K, 652 jobs that state pay).

25 customer success jobs open in Columbus: 24% remote, 11 posted in the last 30 days.

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About the role

About Us:

Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD. Ibility is a small but mighty company that is positioned for rapid growth. Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient - building trust and improving overall satisfaction. We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative. We live our mission every day – to inspire people, create cool stuff, and make a lasting impact on the world!

Please Note: This position is contingent upon award (Nov/Dec 2026)

Job Summary:

The Specialty Branch Support Analyst receives, reviews, and processes Specialty Branch packets in support of the Ohio National Guard’s accessions and commissioning process. This role manages daily application and records entry across multiple state and federal personnel systems, prepares medical, education, and licensure documentation, and conducts applicant research and compliance verification to ensure Specialty Branch packets are processed accurately and on schedule.

Key Responsibilities

Specialty Branch Accession Packet Processing

  • Receive, review, validate and process all Specialty Branch packets, including AMEDD, JAG, IPAP, UK-MSW and Chaplain.
  • Receive, review, sort, and process individual AMEDD packets.
  • Compile final AMEDD commissioning packets and support Specialty Branch personnel with commissioning medical and judicial applicants into the Ohio National Guard.

Application Data Entry and Personnel-System Research

  • Enter Direct Commission Accession (DCA) applications daily, including applicant personal, employment, and background information.
  • Research current and former military members using authorized personnel systems, including IPPS-A and the Interactive Personnel Electronic Records Management System (iPERMS).

Administrative Actions, Waivers, and Education Documentation

  • Receive, review, and prepare medical waiver requests through MEDCHART and process actions through the Medical Action Tracking System (MATS).
  • Receive, review, and prepare education documents through the Guard Incentive Management System (GIMS).

Applicant Eligibility, Credentialing, and Compliance Verification

  • Verify and obtain nursing licensure information from the applicable nursing accreditation or licensing authority.
  • Obtain National Guard Bureau verification that Chaplain applicants meet required ecclesiastical endorsement or accreditation requirements.
  • Verify Selective Service registration, as applicable, for male applicants.
  • Verify applicant eligibility requirements related to sex-offender registration in all states and territories, using authorized sources and procedures.

Working Conditions and Location

Candidate must be available to report in person to Beightler Armory, 2825 W Dublin Granville Rd, Columbus, Oh 43235, 5 days a week (Monday – Friday) 8:00 am – 5:00 pm EST

  • Standard office environment with occasional remote coordination.
  • Hybrid coordination with remote teammates; some travel for training/meetings may be required.
  • May require handling of sensitive information.
  • Some travel may be required for training or coordination meetings.
  • Fast-paced, goal-driven environment handling sensitive data.

Qualifications Required

  • U.S. citizenship and ability to handle sensitive information
  • 2+ years in data management, records processing, or similar role
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint)
  • Strong attention to detail and commitment to data privacy/compliance
  • Ability to follow established SOPs and meet tight deadlines
  • Exceptional communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
  • Ability/eligible to obtain a secret security clearance

Preferred Qualifications

  • Prior National Guard experience (current or former)
  • Bachelor’s degree in human resources, Business Administration, Health Administration, or a related field
  • Experience with MATS, IPPS-A, GIMS, MEDCHART, DCA, NGCRC, DPRO, IKROme, REDD, RDMS, or iPERMS
  • Experience supporting military accessions, commissioning, or personnel records processes
  • Ability to work with hybrid teams of contractors and government personnel

Skills and Competencies

  • Data validation & quality assurance
  • Multi-system records research & cross-referencing
  • Workflow management in regulated environments
  • Problem-solving and process improvement
  • Clear, concise written and verbal communication

We are committed to diversity, inclusion, and accessibility. We are an Equal Opportunity Employer in all aspects of employment and do not discriminate for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Benefits

  • Health, Dental, and Vision Plans
  • Short Term Disability/Long Term Disability/Life Insurance/Accidental Death and Dismemberment
  • Health Savings Account
  • Unlimited Paid Time Off
  • 11 Federal Holidays Off
  • 401k

Source

Posted by Ibility on their own hiring page, jobs.lever.co. OptiTalent shows it as published, read 07 Nov 2026 11:39 UTC; the original is the reference.

View the original ad ↗

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