About the role
Title: Specialist, Student Accounting
Position Type: Fulltime Staff
Search Type: External - minimum 7 days
Department: 68R000 - University Business Services
Division: 4R0000 - Financial Affairs
Position Location: Richmond Campus
Driver Classification: Non-Driver
FLSA: Non-Exempt
Schedule Type: Full Time (37.5 hrs per week or more)
Additional Schedule Details: This is an on-campus position. Normal office hours are Monday - Friday, 8:00am - 4:30pm with the exception of some weeks during summer and winter which are Monday-Thursday, 7:30am - 5:00pm.
Posted Salary Grade: Non-Exempt - G20
Retirement: KTRS
Contact Person: Ursula Felicicchia Cox
Job Summary/Basic Functions
The Student Accounting Services Specialist is responsible for providing comprehensive support across multiple functional areas within the office and serving as a cross-trained resource to assist staff as needed. The position requires in-depth knowledge of current and former student accounts, collection accounts, student refunds, and 1098-T tax reporting processes. The incumbent must maintain a working knowledge of all applicable federal, state, and institutional regulations governing these areas and ensure compliance in the administration of related duties.
The Specialist serves as a primary resource for students, parents, and campus stakeholders by delivering exceptional customer service and responding to inquiries through phone, email, and online chat interactions. This role provides accurate guidance, resolves account-related questions, and assists individuals in understanding institutional policies and procedures. The position also supports operational continuity within the Student Accounting Services team by providing service coverage across multiple functions while fostering a positive, professional, and customer-focused experience.
Minimum Qualifications
Education: Bachelor's degree required. Degree in Accounting, Finance, or a related field is preferred.
Experience: Two years of experience is required. Experience with student financial services, internal or external collections, and accounting or finance is preferred.
Job Duties
- 50% - Processes student refunds and assists with pre-collect and collection activities. - (Essential)
- 35% - Responds to incoming phone calls, chats and emails regarding general office and student account inquiries while providing excellent customer service. - (Essential)
- 10% - Manages multiple tasks involving 1098T processing, account reconciliations, invoices, data audits, former student payment plans, and bankruptcy notifications.
- 5% - Supports the office functions by completing all other duties and special projects as assigned.
Sponsorship: This position is not eligible for visa sponsorship.
Funding Source: Institutional
Open Until Filled: Yes
EEO Statement
Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.
Background Check Statement
Offers of employment are contingent upon a satisfactory background check.