About the role
Position Overview
The Logistics Network Operations Specialist provides real-time support across Carvana's transportation and delivery network, serving as a key contact for Site Leaders and Vehicle Transporters. This role fields driver calls, resolves on-road disruptions, and partners with Internal stakeholders to protect route performance and on-time delivery. Strong candidates bring excellent communication and problem-solving skills, plus comfort with operational data and Google Sheets and understanding operational data .
What you’ll be doing
- Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates, providing phone support for on-road incidents as they happen
- Source and select vendors that deliver strong service while mitigating risk and downtime
- Support Logistics field teams in real time to maintain route integrity and service levels
- Monitor exceptions and conduct root cause analysis to minimize postponed deliveries
- Use multiple internal systems to gather data and troubleshoot issues that arise in transit
- Maximize outbound capacity to improve on-time delivery and reduce transit times
- Partner with Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions
- Apply strong analytical and Google Sheets skills to organize and interpret operational data
- Document incidents accurately and communicate status and resolution plans to Logistics Field Leadership
What the job requires
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
High School Diploma or GED, or equivalent experience.
- 2+ years of practical experience in Maintenance or Logistics.
- Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS
- Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
- Ability to multitask and prioritize effectively.
- Ability to maintain professionalism in a fast-paced environment.
- Ability to work variable schedule(s) as necessary.
- Ability to commute and work out of the Tempe headquarters.
- Ability to work in an office environment, with extensive use of computers.
- Ability to sit for up to eight hours per day.
- Ability to communicate clearly and concisely, both written and oral.
About Carvana
At Carvana, we're on a mission to change the way people buy cars. We're a technology company bringing transparency and convenience to the car buying process. We believe in putting the customer first and fostering a culture of innovation and collaboration. Our team members are our greatest asset, and we're committed to providing a workplace where everyone can thrive.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check . This role is not eligible for visa sponsorship. Must be at least 18 years of age. Must be able to read, write, speak and understand English.