About the role
Job Description
Purified tap water, food and beverage production, massive data centers, and advanced manufacturing facilities all depend on industrial software that can't go down. As a Software Solutions Engineer I, you'll be the person customers call when something breaks, working through root causes with them in real time.
This role is part of Inductive Automation's national expansion into our brand-new Columbia, Maryland office. You'll work alongside the engineers who built our Software Support Services division into the best in the business, and you'll collaborate directly with colleagues at our headquarters in Folsom, California. You'll also get to know industrial automation from the front row, working with end users and system integrators who are building the future of industrial tech. This is a full-time role with on-site work required Monday-Friday from 6:00 AM - 3:00 PM.
Whether your background is in Computer Science or Electrical Engineering/Controls, you’ll help bridge Information Technology (IT) and Operational Technology (OT).
You’ll like this job if
You love connecting the dots between a timestamp, a cryptic error message, and a weird software behavior. You see a complex failure as a puzzle, and you won't walk away until you find the root cause. You're also patient and warm with people, even when they're stressed. You like working as part of a team with both colleagues and customers, in an environment where everyone steps up to help where needed.
Responsibilities
- Solving hard problems. Owning complex technical cases: writing and debugging different coding languages, tracking down root-cause architectural issues across platforms, and navigating issues spanning multiple layers and different technologies.
- Working directly with customers. Helping customers and system integrators by phone and email, whether they're technical or not, and keeping them informed while you work.
- Getting very good at root-cause analysis. Building diagnostic skills that will serve you for your whole career.
- Documenting as you go. Keeping clear records of ticket progress, issue breakdowns, and resolutions. They become the knowledgebase articles of tomorrow.
- Leaving your fingerprints on Ignition. Proposing enhancements, advocating for fixes, and partnering with Software Engineering to shape future releases. The more you master Ignition, the more your ideas drive the roadmap.
- Growing with the work. Level I is the start of a path through the Senior Software Solutions Engineer role, where you'll take on the toughest cases and help train the next engineers in.
- Getting Ignition Certified. Completing Core and Gold Ignition certifications funded by Inductive Automation before touching a live customer system.
- Be part of a global team. Collaborating with colleagues at our Folsom, California headquarters and Australia branch.
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or Mechatronics, or equivalent hands-on experience with SCADA systems, PLCs, or industrial control networks is required
- Comfort writing code (Java, Python, etc.) and SQL queries
- Familiarity with relational databases (MS SQL Server, MySQL, Oracle, etc.) and how tables relate
- Experience with Windows, Linux, and macOS; command line skills are a plus
- Comfort troubleshooting live alongside customers
- Confidence learning unfamiliar subjects on the fly
- Strong written and verbal communication, and the ability to listen, acknowledge frustration, and steer a tense situation toward a solution
- Must be able to work on-site, Monday - Friday from 6:00 AM - 3:00 PM
Not required, but preferred
- Customer Service experience
- Experience with PLCs (Rockwell/Allen-Bradley, Omron, Siemens, etc.), HMIs, or industrial networks
- Experience with Ignition or other SCADA/HMI platforms
About Us
Who are we?
Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.
Why Choose Inductive Automation?
Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment.
We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture.
The Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering.
Benefits and Perks
- 100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance
- Paid Time Off: Receive paid holidays, vacation, and sick time
- 401k with Match: Save for the future with our company-matching 401k program
- World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball
- Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire
Additional Information
At this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us.
Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required.