About the role
Job Summary
Our Product Engineering group is responsible for GLG’s technology platforms that connect GLG’s clients with insights needed to make important business decisions. We're seeking a Software Support Engineer to help improve and maintain. GLG’s software that matches companies around the world with experts who can help them make decisions on demand. As a part of our Product Engineering team, you’ll pair with other engineers, product managers and users to help resolve issues and improve our technology.
Key Responsibilities Include (but are not limited to)
- Help ensure the continuous operation and reliability of GLG's critical systems.
- Interface with Engineering and Helpdesk to triage and resolve system issues.
- Diagnose and resolve issues when identified.
- Partner with IT security to address security vulnerabilities
- Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people.
An Ideal Candidate Will Have the Following
- Minimum 3 to 6 years of work experience is required.
- Knowledge of languages and technologies such as Angular, React, JavaScript, TypeScript, NodeJS, and SQL.
- The ability to dig into a large existing codebase, identify and fix any issues that may come up
- A strong interest in problem solving and collaboration.
- The ability to investigate and diagnose system problems.
- The ability to effectively communicate between audiences of differing technical skill levels.
About GLG / Gerson Lehrman Group
GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.
At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.
We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.