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Akicita Federal, LLC

Social Services - Program Lead

Red Lake, Minnesota, United States

Location
Red Lake, Minnesota, United States
Work
Not stated
Employment
Not stated
Level
Lead / staff
Function
Customer success & support
Pay
$90K a year
Posted
2 weeks ago

Pay and the market here

The top of this role’s range, $90K a year, is 42% below the median of $155K for lead / staff customer success jobs in United States (middle half $83K – $190K, 244 jobs that state pay).

4 customer success jobs open in Red Lake: 0% remote, 4 posted in the last 30 days.

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About the role

Akicita Federal is hiring a Contracting Team Lead to oversee all contract child welfare personnel and ensure continuous, high-quality child protection services for the BIA Red Lake Agency in Red Lake, MN, serving Indian children and families on the Red Lake Reservation and at satellite offices.

  • Supervise all contract personnel, assigning and balancing caseloads by case complexity
  • Set the staggered shift schedule and manage the on-call rotation to ensure Priority 1 coverage never lapses
  • Conduct first-level quality review of intakes, assessments, findings, case plans, and court reports, returning deficient work for correction
  • Provide regular case consultation to Administrative Support / Intake Workers, Response Workers, and Child Welfare Case Workers
  • Represent the contract workforce with the BIA Social Services Program Manager, OMBI, the CPT, the MDT, the Red Lake Nation Tribal Court, law enforcement, and the Nation's licensing and ICWA programs
  • Track performance standards and backlog progress; prepare the Monthly Status and Performance Report and corrective action plans
  • Review FASS-CMS Cloud entries of all contract personnel weekly for timeliness and compliance
  • Manage company payment cards for emergency placement items, including the sign-out log, receipt collection, and monthly reconciliation

Schedule: On site full-time on business days; reachable by phone throughout the staff coverage window and after hours for consultation. Serves in the investigative on-call rotation as needed to cover holidays, leave, or other absences of Response Workers, and responds in person as second responder when needed.

What sets candidates apart:

  • Experience working with tribal communities and knowledge of the Indian Child Welfare Act (ICWA)

About Akicita FederalAkicita Federal is a Native American-owned federal contractor delivering healthcare, clinical, IT, and program-support services across the Indian Health Service, the Department of Veterans Affairs, and other federal agencies. We hire the people who do the work — clinicians, analysts, engineers, support staff — and we treat them like the professionals they are.

Equal Opportunity EmployerAkicita Federal is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Akicita Federal complies with the Indian Preference provisions of the Indian Self-Determination and Education Assistance Act (P.L. 93-638) where applicable.

  • Master of Social Work (MSW) from a CSWE-accredited program
  • At least 5 years of child protection or child welfare experience, including 2 years supervising child welfare staff
  • U.S. citizenship

Before your first day

  • Favorable background investigation required before entering on duty
  • Mandatory security training must be completed before starting services
  • Initial training must be completed within 15 calendar days of entry on duty and before independent duty

Source

Posted by Akicita Federal, LLC on their own hiring page, jobs.lever.co. OptiTalent shows it as published, read 07 Nov 2026 11:11 UTC; the original is the reference.

View the original ad ↗

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