Social Project Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Social Project Manager

Location: Chicago, Illinois

About the role

As Social Project Manager for the GSS team, you'll be the operational backbone of the studio. Reporting to the Senior Account Manager, you'll manage daily workflow, allocate resource, and ensure every job moves through the process efficiently and on time. You'll work closely with the wider account team to triage incoming briefs, track client satisfaction, and identify opportunities to improve the way the team works. Over time, you'll build deep knowledge of the capabilities of both the GSS and TCF teams — knowledge that will inform smarter resourcing decisions and better outcomes for the client.

What you will be doing

• Lead end-to-end workflow management for the GSS team — job intake, task allocation, timeline management, and delivery tracking.
• Provide daily clarity on priorities and task lists to the creative team, enabling them to focus on high-quality creative work.
• Support the Senior Account Manager with brief triage, ensuring jobs are correctly scoped and routed to the right resource.
• Develop and maintain expert-level knowledge of the capabilities and capacity of the full GSS and TCF teams.
• Track and monitor CSAT responses sent with every completed job, sharing insights and trends with the SAM, GAD, and senior stakeholders to drive continuous improvement.
• Manage OMG compliance requirements across all deliverables.
• Oversee the upload of final assets to Bynder, ensuring files meet quality and naming standards before delivery.
• Identify and implement process improvements that increase delivery efficiency and reduce turnaround time.
• Serve as a clear point of communication between the creative team and account leadership, flagging risks early and resolving day-to-day operational challenges.

What you need to be great in this role

• Experience in project management, traffic management, or studio operations within a creative, production, or marketing environment.
• Strong organisational skills with the ability to manage multiple concurrent jobs without losing attention to detail.
• Clear, confident communication — able to brief teams, manage expectations, and escalate issues effectively.
• Familiarity with digital asset management platforms; experience with Bynder is an advantage.
• Working knowledge of creative production workflows and the ability to make fast, informed resourcing decisions.
• Experience tracking client satisfaction data or delivery quality metrics.
• Comfort with OMG compliance processes, or the ability to get up to speed quickly.

Gen AI & Agentic Thinking

• Proficiency with Gen AI tools to enhance workflow efficiency and output quality.
• Experience building personal AI workflows to improve day-to-day efficiency.
• An agentic approach to problem-solving — able to break down complex challenges, identify the most efficient path, and execute with clarity.
• Ability to critically evaluate AI outputs and apply human judgement before acting on them.

Req ID: 18836

#LI-JB1 #LI-MIDSENIOR

At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Salary Range

$93,500—$104,500 USD

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.