About the role
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts.
Key Responsibilities
Perform daily skip trace activities on delinquent accounts assigned by management
- Service inbound/outbound customer calls pertaining to collections
- Meet daily and monthly collection, repossession and skip trace targets and KPIs set by management
- Maintain clear and descriptive account notes and updates
- Prepare delinquent accounts for repossession
- Review accounts that have been referred for repossession for legal actions against debtors
- Issue written and oral instructions to customers and or repossession vendors
- Enforce compliance with Collection Standard of Conduct policies
- Perform various administrative functions
- Manage an account portfolio daily
- Communicate with repossession vendors to ensure accounts are worked properly and efficiently
Key Requirements
Three plus years' experience with skip trace collections in a call center environment
- Auto collections experience is preferred
- Previous work in skip tracing and collections, preferably in the automotive industry
- Outstanding customer, communication and organizational skill
- High level of integrity
- Strong sense of teamwork yet able to work independently
- Highly self-motivated to exceed goals
We believe:
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!
Background Checks
After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.
A Note on Recruiting Outreach
We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.