About the role
Job Summary
We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles.
Core Responsibilities
Strategic Leadership
- Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
- Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
- Lead architectural decisions for complex, multi-workstream ServiceNow implementations
- Establish centre of excellence frameworks and governance models for sustainable platform growth
Solution Design & Implementation
- Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
- Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
- Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
- Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
- Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub
Technical Leadership
- Guide implementation teams on architectural patterns, coding standards, and best practices
- Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
- Architect cross-platform solutions integrating ServiceNow with enterprise systems
- Establish technical governance frameworks and platform standards
- Lead technical discovery workshops and architecture review sessions
Innovation & Continuous Improvement
- Research and evaluate new ServiceNow features and capabilities
- Drive adoption of modern development practices including DevOps and Agile
- Mentor team members on ServiceNow best practices and emerging technologies
- Conduct regular architecture assessments and optimization reviews
Required Qualifications
Experience
- 14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture
- Proven track record leading at least 2 large-scale ServiceNow implementations
- Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably:
- Environmental, Social and Governance (GRC)
- Strategic Portfolio Management (SPM)
- Public Sector Digital Services (PSDS)
Technical Expertise
- Deep understanding of ServiceNow platform architecture and capabilities
- Expert knowledge of:
- Now Platform App Engine
- Integration Hub and Flow Designer
- Service Graph CMDB
- Now Intelligence & AI capabilities
- Performance Analytics
- Next Experience UI Framework
- Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services
- Experience with modern integration patterns and technologies
Certifications
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
- ServiceNow Certified System Administrator (CSA)
- Additional certifications in relevant ServiceNow products preferred
Education
- Bachelor's degree in Computer Science, Information Technology, or related field
- Master's degree preferred
Key Competencies
- Strategic thinking and business acumen
- Strong communication and stakeholder management
- Problem-solving and analytical skills
- Team leadership and mentoring
- Innovation mindset
- Change management expertise
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