About the role
About Brillio
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Job requirements
- Must have :
- Omni channel implementation
- Live agent
- Entire case management and case warming approaches
- Case load balancing issue and solution handlings
- CTI and telephony implmentation
- Workforce management
- Basics of einstein
- Nice to have :
- Advanced einstien
- Enhancing client, support user and end client experience
- Inter communication with architects of other teams before and after proposing a solution
- Calm and cool and should have lot of patience for issue handling
- General skills :
- Salesforce best practices
- salesforce architectural practices and limitations
- 360 degree view implementation
- Integrations with other systems (handling and proposing solution)
- conga composer
- Specialization:
- Salesforce Service Cloud : Architect
- Know more about Brillio:
- PPE: https://www.brillio.com/platform-and-product-engineering/
- DAE: https://www.brillio.com/services-data-analytics/
- CES: https://www.brillio.com/services-customer-experience-services/
- DI: https://www.brillio.com/services-digital-infrastructure/
- Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/
- Equal Employment Opportunity Declaration
- EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
- #LI-UV1
Know what it’s like to work and grow at Brillio: Click here