Service Area Coordinator

Title: Service Area Coordinator

Division Name: Student Affairs

Department: University Housing Services

Campus Location: Normal, IL

Job Summary

The Service Area Coordinator (SAC) provides leadership and administration for student workers within an area of campus housing. In conjunction with the Residence Hall Coordinators and Area Coordinators, the SAC assists with supervising and maintaining a comprehensive, inclusive residential living program for students and a developmental program for paraprofessional staff and student leaders. The SAC provides administrative leadership for developing a living-learning community/residential area. The SAC is responsible for the daily administration of the residence hall facilities, operations, and programs, has an opportunity to serve on one University Housing Services Professional Staff Standing Committee, and assists in projects designed to enhance the quality of student life for residence hall students. The SAC will strive to create a residential environment conducive to living and learning.

This is a 12-month, full-time, live-in position with an annually renewable contract for a maximum of five (5) years.

University Benefit Highlights

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday/administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Salary Rate / Pay Rate

$3,657/monthly

Required Qualifications

1. Bachelor’s degree (US equivalent)
2. Travel between residential buildings and respond to critical incidents within 10 minutes.
3. Maintain confidentiality and professionalism.

Preferred Qualifications

1. At least two years of part-time administrative experience at the time of hire.
2. Ability to provide effective supervision of service area employees.
3. Strong Administrative and organizational skills; competent computer and Microsoft Office skills.
4. Strong work ethic.
5. Strong problem-solving skills.
6. Strong interpersonal and team-building skills.
7. Provide student-centered and customer service-oriented response to individuals and community.
8. Strong oral and written communication skills, as well as active listening skills.
9. Flexibility and adaptability in shifting from one task to another.

Work Hours

Monday – Friday, 8:00 a.m. – 4:30 p.m. with some evenings and weekends required. This position serves in an on-call rotation responding to crisis.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Move about in various locations across campus as needed to complete day-to-day work .
3. Remain at a workstation for extended periods.

Proposed Starting Date

TBD

Required Applicant Documents

Resume

Cover Letter

3 professional references

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Live-in accommodations are provided to support job responsibilities and may change as needed. Apartments are two-bedroom units with occupancy limits established by Environmental Health and Safety.

Sponsorship: Applicants for this position must be currently legally authorized to work for Illinois State University in the United States. Illinois State University will not sponsor or take over the sponsorship of an employment visa for this opportunity. Illinois State University is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Illinois State University.

Contact Information for Applicants

Taylor Hornsby,

tnhorns@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.