Service Account Operation - Noida - Sales Operation

Job Summary

As a Service Account Operations professional, you will be the backbone of the

merchant lifecycle at Paytm. You will manage the backend operations for high-value

service accounts, ensuring seamless onboarding, technical troubleshooting, and

ongoing service excellence. Your goal is to bridge the gap between business

development and technical resolution to ensure zero downtime for our merchant

partners.

Key Responsibilities

 Merchant Onboarding & Lifecycle: Manage the end-to-end onboarding of

service accounts ( QR/EDC services). Ensure all KYC, AML, and regulatory

documentation is compliant with RBI guidelines.

 Stakeholder Coordination: Work closely with Key Account Managers

(KAMs), Product, and Tech teams to resolve complex merchant queries and

system bugs within the defined TAT (Turnaround Time).

 Service Monitoring: Monitor the health of payment services (Qr Codes, Edc

Machine, Soundbox) and proactive alert management for service downtimes

or high failure rates.

 Reconciliation & Payouts: Assist the finance team in merchant

reconciliation, ensuring that settlements are accurate and payouts are

processed on time.

 SOP Maintenance: Create and update Standard Operating Procedures

(SOPs) for account operations to improve team efficiency and service quality.

Required Skills & Qualifications

 Education: Bachelor’s degree (B.Tech, BBA, or B.Com preferred).

 Technical Proficiency: * Strong command of MS Excel (VLOOKUP, Pivot

Tables) for data analysis.

 Industry Knowledge: Understanding of the Fintech ecosystem, including

Payment Gateways, UPI, QR codes, and basic RBI regulations (KYC/AML).