About the role
As "Server", you will be responsible for the following duties
- To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests
- To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction
- To greets guests and establish rapport in order to ensure guest satisfaction
- To ensure that the restaurant is kept clean and inappropriate order at all times
- To assist and prepare all VIP amenities in order to deliver them in compliance with our Legendary Quality Standards
- To ensure that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards
- To ensure all dishes are presented in compliance with hotel standards and food & beverage specifications
- To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner
- To up-sell services and products to our guests at all times, enhancing service and generating increased revenue
- To perform any tasks relating to billing according to hotel service standards and cashiering policies
- To report any guest comments or complaints to the manager on duty in In Room Dining allowing prompt corrective action
- To perform clearing of tables and trays in the wash service area ensuring efficient rotation of silver, china and glassware and keeping breakage to a minimum.
As "Server", we expect from you
- Demonstrates a high standard of verbal communication, social skills and up-selling skills
- Willing to work a flexible schedule and holidays
- Have a minimum of 2 years’ experience in similar position, preferably in luxury environment
- Have the ability to handle multiple tasks at one time
- Ability to set up and maintain food and beverage items in accordance with MOHG standards and HACCP, to ensure guest satisfaction