About the role
About us
At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.
Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.
About the Role (your why)
The Senior Unified Communications Engineer is responsible for providing onsite IP voice/UC support for our client’s environment and assisting with day-to-day issues and troubleshooting to ensure optimal business operations.
This role is based in Perth Australia and will be based at the customer’s premises.
What you’ll do
- Preparing site design documentation for new sites, including specifying equipment and site parameters under supervision.
- Managing the integration of new sites into the operational network.
- Monitoring and managing the performance of all or part of the network and performing reconfiguration work as required.
- Planning and executing large scale network changes.
- Keeping the Team Leader informed on all design and performance issues within relevant responsibility guidelines.
- Completing special projects as required, including new technology evaluation tools, development practices and procedures.
- On-site at a customers premises in Perth CBD
- Australian Citizenship required for clearances
What you’ll bring
- Knowledge of industry standards and government regulations relevant to data communications / networking.
- 5+ years’ experience in a field related to voice and UC support.
- Strong knowledge of one or more of the following:
- Solid skills in Voice and UC Engineering and technologies (Webex)
- Cisco Call Manager
- Unity Connection
- Cisco CUBEs
- Cisco VCS
- Cisco unified attendant console
- UCCX- Cisco contact centre express
- Cisco - CCNA, CCNP (Voice/Collaboration) qualified Ability to work closely within a team.
- Effective presentation skills with the ability to convey technical information across various levels.
- Ability to work with and contribute to collaborative teams to achieve organisational goals and objectives.
- Professional or tertiary qualifications in Communications Engineering, Electronics Engineering or equivalent
- Experience with, or working knowledge of, VOSS4UC for provisioning, administration and lifecycle management within a Cisco Unified Communications environment
Culture and Benefits
Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.
We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.
Why you will love working here
- Paid parental leave
- 24/7 Employee Assistance Programme (DataCare)
- Ongoing learning, certifications, and career development opportunities
- Access to industry-leading learning platforms and future skills training
- Recognition programmes that celebrate great work
- Great employee discounts and financial wellbeing benefits
- Meaningful work that makes a real impact