About the role
Position Overview
We are seeking a highly experienced Senior Technical Lead / Observability Specialist to design, implement, and optimize our enterprise-wide observability framework. In this role, you will leverage deep expertise in Dynatrace alongside broad IT background knowledge to ensure maximum uptime, rapid root-cause analysis, and end-to-end performance visibility across complex multi-cloud and hybrid environments.
The ideal candidate bridges the gap between infrastructure, application development, and Site Reliability Engineering (SRE), serving as both a technical authority on monitoring tooling and a strategic guide for organizational reliability.
Key Responsibilities
- Observability Architecture & Strategy
- Drive the technical vision, architectural patterns, and execution for enterprise observability.
- Lead continuous deployment and configuration of Dynatrace (OneAgent, ActiveGate, Synthetic Monitoring, Real User Monitoring, and Dynatrace Grail/AppEngine).
- Establish standardized telemetry collection across Metrics, Logs, Traces, and Events (MELT).
- Performance Engineering & Root Cause Analysis
- Analyze complex system topologies to pinpoint performance bottlenecks, memory leaks, latency issues, and architectural risks.
- Partner with DevOps, Infrastructure, and Software Engineering teams to design automated remediation workflows and AI-driven alerting (Davis AI).
- Maintain and optimize SLOs, SLAs, and SLIs across key business applications.
- Broad Technical Execution & Integration
- Integrate Dynatrace with enterprise ecosystems, including CI/CD pipelines, ITSM platforms (ServiceNow), alerting systems (PagerDuty), and cloud platforms (AWS, Azure, GCP).
- Instrument microservices, containerized platforms (Kubernetes/OpenShift), serverless workloads, and legacy legacy application architectures.
- Technical Leadership & Mentorship
- Act as the SME and escalation point for complex technical incidents across the IT landscape.
- Train and coach engineering teams on observability best practices, Dynatrace adoption, and self-service dashboard creation.
Qualifications & Requirements
Education
- Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related technical discipline (Required).
Required Experience
- 5+ years of broad, hands-on IT experience spanning system administration, cloud engineering, application support, or software engineering.
- 4+ years of dedicated experience architecting, administering, and tuning Dynatrace in large-scale enterprise environments.
Technical Skills & Expertise
- Observability Suite: Expertise in Dynatrace administration, OneAgent deployment, Smartscape topological mapping, Davis AI root cause analysis, Synthetic Monitoring, RUM, and Log Management.
- Broad IT & Infrastructure Knowledge: Deep understanding of operating systems (Linux/Windows), network fundamentals (TCP/IP, DNS, load balancers), storage, and database performance tuning (SQL/NoSQL).
- Cloud & Containers: Solid experience with cloud infrastructure (AWS, Azure, or GCP) and container orchestration engines (Docker, Kubernetes, Helm, OpenShift).
- Automation & Scripting: Proficiency in scripting languages (Python, Bash, PowerShell, or Shell) and Infrastructure as Code (Terraform, Ansible).
- Frameworks & Concepts: Strong practical knowledge of OpenTelemetry (OTel), SRE practices, and ITIL frameworks.
Preferred Qualifications
- Dynatrace Certifications: Dynatrace Certified Professional or Dynatrace Certified Master.
- Master’s degree in a computer science or engineering discipline.
- Experience migrating from legacy monitoring tools (e.g., AppDynamics, New Relic, Datadog, Nagios) to unified observability platforms.