About the role
ABOUT US
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com
Job Summary
Are you passionate about working with diverse and complex IT technologies? Do you thrive in a customer-focused, collaborative environment and want to be part of a truly global organization?
We're expanding our Ensono Production Control Team and looking for a File Transfer Supporter to join us.
In this role, you will:
- Monitor end-to-end file transfers and key milestones across a global IT landscape
- Handle incidents and escalations in line with our Incident and Problem Management processes, including thorough documentation and reporting
- Perform root cause analyses and drive appropriate Problem Management actions
- Provide day-to-day support to Managed File Transfer (MFT) service customers, acting as the primary point of contact for failed, delayed, or undelivered transfers across all supported IT platforms
About the Team
Based in Hyderabad, India, the Ensono Production Control Team delivers reliable monitoring and support for managed file transfers across all platforms within international domains. Our mission is to ensure the continuous availability of the "File Transfer" infrastructure service in a complex, global IT environment, maintaining seamless operations for customers around the clock.
Work Model
- 5 days a week work-from-office role based in Hyderabad
- On-call support required to ensure 24/7 service availability
What You Bring
Job Responsibilities
Experience & Background
- Basic education or completed apprenticeship
- Foundational IT knowledge, including Microsoft Office
- Hands-on understanding of NDM (Connect:Direct / Network Data Mover) for managed file transfers
- Familiarity with operating systems such as Unix, Linux, Windows, and z/OS (desirable)
- Working knowledge of SSH (Secure Shell) and security certificates for file transfer (desirable)
- Experience with ServiceNow (desirable)
Personal Qualities
- Strong communicator and skilled coordinator
- Fluent in English, with enthusiasm for working in a global, multicultural team
- Willingness to provide on-call support on a rotational basis to maintain 24/7 coverage
Shift Timing- 1:30 PM to 10:30 PM
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.